Digital Customer Service Specialist (Mixed shift)

Deadline: 14 February 2020

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Responding to the questions of customers about the services of Ucom on digital platforms. Meeting customer needs and offering reliable solutions to their problems.

This is a full time position with mixed shifts working schedule, which is including evening and night shifts.

 

Job responsibilities

  • Respond to the questions of customers on digital platforms (official website; Ucom app Online Help service; comments and personal messages on Facebook and Instagram; letters sent to [email protected]; comments on all Android and iOS apps, etc.),
  • Provide general information about the offers, services, tariff plans and promos of the Company; respond to requests regarding balance and accounts; inform customers about the status of opened trouble tickets and provide technical support, if necessary,
  • Identify customer problems and work with the Troubleshooting team for further troubleshooting,
  • Meet customer needs by offering appropriate and reliable solutions,
  • Participate in training courses on new services,
  • Follow the rules and schedule established for Call Center employees.    

Required qualifications

  • University degree (bachelor's degree),
  • Experience in customer service or other related fields is desirable; experience in digital customer service is welcome,
  • Morning, evening and night shift availability,
  • Excellent command of written Armenian, English and Russian languages,
  • Team player,
  • Stress resistance,
  • Customer-oriented approach,
  • Basic knowledge of mobile devices,
  • Knowledge of MS Office (Word, Excel, Power Point, Outlook) and Internet navigation skills.

Additional information

All interested persons are encouraged to send their CVs to [email protected], by mentioning “Digital Customer Service Specialist” in the subject line. Only short-listed candidates will be invited for an interview. These candidates will also take a verbal aptitude test using test charts.

You can apply online via staff.am or follow the below application procedure.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Advanced English knowledge

Russian language

Soft skills

Ability to work under pressure

Communication skills

Work under pressure

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Contact details

Website https://www.ucom.am/en/personal/

Phone: +37411444444

Address: Yerevan Plaza Business Center, Yerevan, Armenia

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