Digital Customer Service Specialist (Mixed shift)

Deadline: 14 February 2020

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Responding to the questions of customers about the services of Ucom on digital platforms. Meeting customer needs and offering reliable solutions to their problems.

This is a full time position with mixed shifts working schedule, which is including evening and night shifts.


Job responsibilities

  • Respond to the questions of customers on digital platforms (official website; Ucom app Online Help service; comments and personal messages on Facebook and Instagram; letters sent to [email protected]; comments on all Android and iOS apps, etc.),
  • Provide general information about the offers, services, tariff plans and promos of the Company; respond to requests regarding balance and accounts; inform customers about the status of opened trouble tickets and provide technical support, if necessary,
  • Identify customer problems and work with the Troubleshooting team for further troubleshooting,
  • Meet customer needs by offering appropriate and reliable solutions,
  • Participate in training courses on new services,
  • Follow the rules and schedule established for Call Center employees.    

Required qualifications

  • University degree (bachelor's degree),
  • Experience in customer service or other related fields is desirable; experience in digital customer service is welcome,
  • Morning, evening and night shift availability,
  • Excellent command of written Armenian, English and Russian languages,
  • Team player,
  • Stress resistance,
  • Customer-oriented approach,
  • Basic knowledge of mobile devices,
  • Knowledge of MS Office (Word, Excel, Power Point, Outlook) and Internet navigation skills.

Additional information

All interested persons are encouraged to send their CVs to [email protected], by mentioning “Digital Customer Service Specialist” in the subject line. Only short-listed candidates will be invited for an interview. These candidates will also take a verbal aptitude test using test charts.

You can apply online via or follow the below application procedure.

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Professional skills

Advanced English knowledge

Russian language

Soft skills

Ability to work under pressure

Communication skills

Work under pressure

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Contact details


Phone: +37411444444

Address: Yerevan Plaza Business Center, Yerevan, Armenia

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