English Speaking Customer Support Advisor
Deadline: 25 March 2021
Employment term: Permanent
Category: Other IT
Job type: Full time
Location: Yerevan
Job description:
As a Customer Support Advisor, you’ll be providing basic technical support and customer service to our customers. As our customers’ first point of contact, you’ll be the friendly face of our company, providing outstanding customer service, basic troubleshooting and support. We’ll train you to resolve issues while keeping a focus on the customer. So when customers ask a question, you won’t just provide answers — you’ll provide an experience.
/en/english-speaking-customer-support-advisor
Job responsibilities
- Help our users with various problems and questions they have
- Follow internal procedures to resolve problems or issues
- Work closely with our technical team
- Daily feedback to the team on new issues discovered
Required qualifications
- Fluent in English (written and verbal)
- Experience in customer support at least 1 year
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Effective time management including ability to multitask, organize and prioritize
- Aptitude for acquiring skills eagerness to learn and take on new challenges
- Be a confident and enthusiastic communicator
Required candidate level: Mid level
Additional information
All interested and qualified candidates are welcome to send their CVs to: [email protected]. Please indicate the position title in the subject field of your message. Only shortlisted candidates will be invited for an interview
Professional skills
Customer Service skills
IT Support
Soft skills
Sense of responsibility
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About Company
Once considered the "Silicon Valley" of the former Soviet Union, Armenia is rapidly gaining competitive advantage in servicing global technology markets and industries as a new knowledge base. A fast emerging Tech and Science Ecosystem enhanced by Government support and concessions encourages initiatives in AI, Machine Learning, Big Data, AR/VR and Cloud Computing. We are one of the first companies to invest and address blockchain technologies on global scale utilizing Armenia’s talents and resources.
Blockchain R&D Hub is a technology company with primary focus on building core blockchain solutions for global markets. In particular we work on building scalable and reliable P2P networks, distributed storage and computing platforms.
Gagik Yeghiazarian
Co-Founder, CEO
ICT/hi-tech startups, consulting, publishing and media communication. Worked at Andersen Russia and CIS. Initiator and the first CEO of the Armenian Development Agency. Founder and investor in several companies operating across CIS and North America. Harvard graduate.
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Arman Aleksanian
Co-Founder, CINO
Decentralization evangelist and blockchain pioneer. Over 18 years experience in executive positions in media communications and software development. Founder and member of the board of several companies operating across EU and Asia.
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Arutyun Pogosyan
Co-Founder
Media, publishing, advertising. Founder, investor, member of the Board of several companies operating across Europe, North America and CIS. Member of YPO.
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Benefits
Testimonials
Great work environment with fantastic coworkers.
Vlad Babayan - Communication Manager
Great growth opportunities, amazing work culture. Friendly and kind colleagues.
Karen Stepanyan - Web Developer
I am happy to work with an incredible staff of highly qualified developers, project managers and other specialists that I have met at BRDH.
Alexandria Kharatyan - Frontend Developer
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