English Speaking Customer Support Advisor

Deadline: 25 March 2021

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

As a Customer Support Advisor, you’ll be providing basic technical support and customer service to our customers. As our customers’ first point of contact, you’ll be the friendly face of our company, providing outstanding customer service, basic troubleshooting and support. We’ll train you to resolve issues while keeping a focus on the customer. So when customers ask a question, you won’t just provide answers — you’ll provide an experience.


 

Job responsibilities

  • Help our users with various problems and questions they have
  • Follow internal procedures to resolve problems or issues
  • Work closely with our technical team
  • Daily feedback to the team on new issues discovered

Required qualifications

  • Fluent in English (written and verbal)
  • Experience in customer support at least 1 year
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Effective time management including ability to multitask, organize and prioritize
  • Aptitude for acquiring skills eagerness to learn and take on new challenges
  • Be a confident and enthusiastic communicator

Required candidate level: Mid level

Additional information

All interested and qualified candidates are welcome to send their CVs to: [email protected]. Please indicate the position title in the subject field of your message. Only shortlisted candidates will be invited for an interview

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Customer Service skills

IT Support

Soft skills

Sense of responsibility

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Gagik Yeghiazarian

Co-Founder, CEO

ICT/hi-tech startups, consulting, publishing and media communication. Worked at Andersen Russia and CIS. Initiator and the first CEO of the Armenian Development Agency. Founder and investor in several companies operating across CIS and North America. Harvard graduate.

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Arman Aleksanian

Co-Founder, CINO

Decentralization evangelist and blockchain pioneer. Over 18 years experience in executive positions in media communications and software development. Founder and member of the board of several companies operating across EU and Asia.

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Arutyun Pogosyan

Co-Founder

Media, publishing, advertising. Founder, investor, member of the Board of several companies operating across Europe, North America and CIS. Member of YPO.

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Benefits

Medical insurance
Annual salary review
Staff referral program
Complimentary tea, coffee and refreshments
Teambuilding and corporate events

Testimonials

Contact details

Website https://brdhub.com

Address: 38/1 Pushkin St, Yerevan, Armenia

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