French Speaking Customer Solutions Representative

Deadline: 11 February 2021

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Exinity Group is looking for a skilled and motivated French Speaking Customer Solutions Representative. The incumbent will report directly to the Head of Customer Solutions.

Full-time, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts may apply to weekends as well

Job responsibilities

• Improving customer service quality/experience, productivity and profitability

• Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)

• Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team

• Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training

• Liaising with all departments to resolve issues

• Providing all relevant information to clients regarding documents and materials for becoming a client

Required qualifications

• Language skills: Fluent English and French speaker

• Excellent spoken and written communication skills required

• Ability to work efficiently under pressure

• Excellent computer skills (Microsoft Excel and Word)

• Knowledge of Meta Trader platforms will be considered an advantage

• Previous experience in a similar position will be considered an advantage

Required candidate level: Not defined

Additional information

Competitive remuneration and benefits package; medical insurance will be provided after the completion of the probation period.
 

Professional skills

Customer Service skills

Customer relationship management

Advanced English knowledge

Soft skills

Ability to work independently

Positive attitude

Hardworking

Sense of responsibility

Attention to details

You can apply for this job just by following Application procedure.

Application procedures

To apply for this position, please follow the link. Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview. 

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Contact details

Website https://group.exinity.com/

Address: 15 Movses Khorenatsi Street, Yerevan, Armenia