French Speaking Customer Solutions Representative
Deadline: 11 February 2021
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Exinity Group is looking for a skilled and motivated French Speaking Customer Solutions Representative. The incumbent will report directly to the Head of Customer Solutions.
Full-time, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts may apply to weekends as well
• Improving customer service quality/experience, productivity and profitability
• Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)
• Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team
• Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
• Liaising with all departments to resolve issues
• Providing all relevant information to clients regarding documents and materials for becoming a client
• Language skills: Fluent English and French speaker
• Excellent spoken and written communication skills required
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of Meta Trader platforms will be considered an advantage
• Previous experience in a similar position will be considered an advantage
Required candidate level: Not defined
Competitive remuneration and benefits package; medical insurance will be provided after the completion of the probation period.
Customer Service skills
Customer relationship management
Advanced English knowledge
Ability to work independently
Sense of responsibility
Attention to details
You can apply for this job just by following Application procedure.
To apply for this position, please follow the link. Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview.
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Exinity Group is represented by FTG Consultants LLC, acting as a back office hub for Exinity in Armenia. Exinity Group is a new global wealth management organisation with an ambitious mission to create a new generation of empowered investors and traders. The Group is home to its various retail businesses including Alpari International, FXTM and a soon new retail offering under the Exinity name. We’re meeting the needs of aspirational young adults who want secure access to both cash based and leveraged investment products, with innovative solutions.
Our global network of offices and regulations spans Europe, the Middle East, Africa, Asia and Latin America, and we have already attracted over 3 million clients across 180 countries. We have offices in Cyprus, Asia, Africa, Latin America and the City of London.
At Exinity, we believe in the freedom to succeed. It’s not just a promise we make to our clients and partners, but to our people too. We encourage our people to learn from each other, to exchange information and best practices in an open-minded environment, and to advance by building up their skills and responsibilities. We do this in order to create prosperity for our customers, our brands, and our people.
We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth under the FXTM (Armenia) brand..
Address: 15 Movses Khorenatsi Street, Yerevan, Armenia