B2B Support specialist (day/night shift)

Deadline: 31 May 2022

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Provide complete gaming operational support for all stakeholders.

Job responsibilities


  • Communicate with 3rd party providers in matters related to configurations, promotions, technical/integration issues
  • Ensure cross-department internal communications
  • Manage and optimize gaming portfolios in partner websites
  • Create promotional briefs and calendars to share with all stakeholders
  • Create user-guides and manuals (docs and videos) to share with all stakeholders
  • Handle incident tickets related to provider side issues
  • QA for all existing and new games and functionalities
  • Identify and escalate technical and non-technical issues in the gaming portfolio
  • Take on and complete daily tasks in an efficient and timely manner
  • Daily, weekly, monthly, and ad-hoc line reporting

Required qualifications

  • 1- 2 years of experience in customer care/service
  • Customer focused way of working with a keen visual sense
  • Detail oriented and organized personality
  • Good analytical thinking and problem solving skills
  • Proficiency of using Jira and Microsoft office tools
  • High sense of business ownership
  • Excellent communication skills
  • Ability to work under pressure
  • Complete fluency in English, both written and orally.


Required candidate level: Mid level

Additional information

Candidates who meet the requirements are welcome to send their CVs to [email protected] mentioning the position " B2B Support specialist  " in the subject line of the email. 

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

JIRA

Customer Service skills

Operational management

Soft skills

Written communication skills

Problem solving 

Analytical skills

Ability to work under pressure

english

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Benefits

Annual salary review
Medical insurance
Complimentary tea, coffee and refreshments
Day off
Free parking
Staff referral program

Contact details

Website https://technamin.com/

Phone: +37412282828

Address: 67/3 Hanrapetutyan street , Yerevan, Armenia

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