German Speaking Customer Service Agent

Deadline: 05 April 2023

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Als German Speaking Customer Service Representative übernehmen Sie an unserem Standort Yerevan für unseren Auftraggeber folgende Aufgaben:

Job responsibilities

Bearbeitung telefonischer und schriftlicher Kundenanfragen (Inbound)
Umfassende Beratung und Klärung von Kundenanliegen
Erfassung und Pflege von Kunden-, Stamm- und Bewegungsdaten mit Hilfe kundenspezifischer Systeme

Required qualifications

Sehr gute Deutschkenntnisse in Wort und Schrift (B2, C1)
Hohe Kunden- und Dienstleistungsorientierung
Ausgeprägte mündliche sowie schriftliche Kommunikationsfähigkeit
Gute PC-Kenntnisse
Kreativität und Teamgeist
Bereitschaft zur Arbeit in Schichten und am Wochenende

Additional information

Wir bieten Ihnen:

Attraktive Lohnleistungen und eine Familienkrankenversicherung
Positives Arbeitsklima in einem motivierten Team
Persönliche und professionelle Entwicklung
Beste Aufstiegschancen in einem international agierenden Unternehmen

Required candidate level: Mid level

Additional information

Wenn wir Ihre Interesse geweckt haben, bewerben Sie sich über den folgenden Link: https://short.sg/j/25472661. Bitte geben Sie im Betrefffeld die Position an, für die Sie sich bewerben.

BITTE BEACHTEN SIE: Mit dem Absenden Ihrer Bewerbungsunterlagen stimmen Sie zu, dass diese für die Dauer von 6 Monaten in unserer Datenbank aufbewahrt wird.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Computer knowledge

Customer Service skills

Soft skills

Negotiation skills

Written communication skills

Positive attitude

Flexible

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About Company

WE'RE MAJOREL – DRIVEN TO GO FURTHER

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. We serve customers across the world through our 60,000+ people based in 31 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support the customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture. We do this through consultancy and contact centers via direct customer interaction and the many things that influence the overall customer experience.

Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create a leading customer service organisation with revenues of €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. We all share the same values and we capitalise on our joint expertise, experience, and resources to give our clients the most efficient, effective and enjoyable outsourcing experience.

We opened our office in Yerevan on September, 2019. In Armenia, we provide support to customers from the e-Commerce and other industries. Our team is growing rapidly since then through onboarding motivated and energetic colleagues with bilingual skills.

We invest in the development of our talent, this is why more than 85% of middle management are internal promotions. Most of our professional opportunities are entry-level, that is why we provide intensive training for our people to be empowered to excel and develop professionally within our team.