Job description:

As TUMO continues to expand and to take on challenging new projects, our ability to nurture and grow our team has taken on strategic importance. We are seeking a dynamic and innovative Head of People Operations who is skilled in building relationships and has a passion for cultivating and growing a talented team. With a focus on managing organizational change effectively, the role is responsible for establishing an environment that allows our team to flourish and succeed.

You will need to propose and realize innovative and practical solutions that synergize operational processes and people management. You will spearhead the process of gathering and analyzing input from stakeholders, identifying areas for improvement, and implementing programs that support the growth and development of TUMO's employees.

Importantly, the Head of People Operations will also serve as an ambassador for the organization's culture and values, ensuring that they are clearly communicated, consistently upheld, and integrated into all aspects of TUMO’s operations. This is a rare and exciting opportunity to make a significant impact within the organization.

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Job responsibilities

Strategy & Leadership

• Collaborate with TUMO's executive leadership team to ensure that all human resources and organizational cultural initiatives align with TUMO’s overall long-term strategy
• Ensure that TUMO's mission and vision are effectively communicated and promoted throughout the organization at all levels
• Analyze key people data and trends in support of strategic priorities and provide recommendations for appropriate action as needed

HR Management

• Manage and provide direction to the HR team on work priorities, budget and staff resources, strategic planning, policy development, organizational management, and staff management issues as needed
• Be accountable for all Human Resources functions including, but not limited to, onboarding and offboarding, performance and talent management, staff productivity, recognition and morale, staff rewards and incentives, compensation, benefits and leave, disciplinary matters, occupational health and safety and training and development
• Perform internal organizational reporting (i.e. monthly, quarterly and annual reporting to the executive team.)
• Assist the Executive Team with planning, budgets and reporting, including People & Culture results and trends

People Development

• Continually improve TUMO’s onboarding and induction process, making sure that employees feel welcomed, informed and equipped to excel in their roles
• Define a framework to ensure that the people management process is consistently implemented across TUMO. The framework must nurture people and make them feel truly integrated into TUMO, providing them with clear goals and career progression routes while maintaining morale and motivation
• Work with TUMO Managers to define benchmark objectives for all roles within TUMO and to provide clarity of performance against them
• Define organizational core competencies, role based performance metrics, 360-degree feedback, coaching, and annual performance reviews
• Ensure that all staff make an effective contribution to TUMO by providing the TUMO Team with a mechanism to monitor and track their performance
• Manage TUMO’s professional development programming, identifying and implementing training and development opportunities for individuals and teams

Organizational Development & Culture

• Implement a rewards and incentives scheme that is designed to remain flexible, transparent and equitable at all times
• Help ensure that TUMO is an inclusive workplace where all employees feel valued and can thrive through training, coaching, and overall strategy and practice
• Contribute to the development of a robust culture through role modelling TUMO’s values and the behaviors which drive this culture
• Design and lead initiatives including research (e.g. employee engagement surveys and exit interviews) to maximize engagement and build organizational commitment to the desired culture

Required qualifications

About You

Your Traits

• You’re a genuine people person who takes pride and pleasure in developing talent and creating engaging workplace cultures and environments for staff
• A team player who enjoys building, creating, and executing new strategies
• Trustworthy in managing sensitive situations and information; you are discrete, professional, and possess excellent judgment
• Collaborative; you enjoy gathering stakeholder input to create innovative shared solutions that meet the needs of the organization
• Comfortable with the uncertain; you are motivated to move forward, make decisions, and finalize details quickly once information is available
• You believe in the talent and potential of TUMO and its mission to change the world through the education of teens

Your skills & abilities

• Excellent verbal and written communication skills
• Strong supervisory, leadership and coaching skills
• Excellent interpersonal and conflict resolution skills
• Willingness to roll up your sleeves to get things done
• Excellent organizational skills and attention to detail
• Strong work ethics, good analytical capabilities and problem-solving skills
• Outstanding professionalism, maintaining the highest levels of confidentiality, discretion, integrity, and maturity even under stressful situations
• Strong project management and process implementation skills
• Knowledgeable and experienced in regard to varied human resource information systems
• Aligned with and commitment to TUMO’s core values and long-term vision
• Possessing a sense of humor and valuing humility and striving for a productive work-life balance

Your Experience & Qualifications

• Substantial experience in leading HR management in high-performing organizations
• Bachelor's Degree; Masters preferred
• High level of proficiency in English; Armenian is a plus but not required

  
  Benefits

• Health Insurance and discount on travelers insurance
• Assistance with work permit and opening a bank account if needed
• Extra New Year paid holidays: 3rd, 4th and 5th of January
• 5 days of Personal Leave
• Birthday and Sick leave

TUMO is an equal opportunity employer who values, supports and thrives on diversity. Employment is decided on the basis of qualifications, merit and business need for all individuals.

Required candidate level: Senior

Additional information