Help Desk Specialist (Change and service Request management)

Deadline: 12 June 2022

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

We are looking for a Help Desk Specialist (Change and service Request management)!!!

Enter the Game and join our team to make your adventure begin!!!

Job responsibilities

  • Understand tasks/requests and organize workflow regarding the description,
  • Follow up to working processes, make sure that requests have been escalated according to the priority and severity,
  • Conduct impact analyses, assess change readiness and identify key stakeholders,
  • Keep team lead up to date on problematic/dead line passed cases,
  • Handle additional tasks delegated from upper management,
  • Provide specialized investigation and diagnosis of all tickets,
  • Share reports about resolved tickets/cases after each shift.

Required qualifications

  • Knowledge of Jira ticketing system, Slack, MS office, mailing system,
  • Knowledge of English and Russian languages (minimum intermediate level),
  • Flexibility, stress tolerance, ready for process changes and willingness to learn and gain new knowledge,
  • Ability to work with mixed shift.

Required candidate level: Mid level

Additional information

 

Role Benefits

  • Competitive experience-based salary
  • Performance bonus
  • Coverage for the employee health insurance
  • Upskilling and reskilling trainings
  • Social events, corporate parties

Additional

Check out the details and jump into magenta via our Career cite.
 

Good luck! The game is on!

Please notice that we have moved to Caucasus Complex.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Sales/service experience

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VBET

VBET is an award-winning sports betting and gaming operator that partners with BetConstruct to offer its players the opportunity to bet on growing range of Live Sports and eSports markets. We are proud to serve players from 12 countries worldwide. In partnership with BetConstruct, VBET also offers over 2000 Casino games, Live Dealer Casino, Poker, Financial Betting, Skill Games, Fantasy Sports and more. Marketing tools include Affiliate Program, Agent System and a sophisticated CRM solution. Currently VBET is expanding in the global market already having Vbet.co.uk, Vbet.fr and Vbet.net operating in UK, France and Germany respectively, with more countries coming soon.

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Contact details

Address: 20 G. Hovsepyan Street, Yerevan, Armenia

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