Helpdesk Technician

Deadline: 29 July 2020

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

DISQO is a next-generation consumer insights platform. We provide the highest quality consumer data to the world’s largest market research agencies, analytics companies, and brands. We operate one of the world’s largest true consumer insights panels. This data helps our clients understand user behavior, build better experiences, and make better decisions. We utilize cutting-edge technology and innovative, out-of-the-box strategies to collect and analyze insights which help shape the products and services of tomorrow.
At DISQO, we are on a mission to transform the future of insights. Every day, we help people tune in to their customers, help our audience amplify their impact on the brands they love, and help the world build better products and amazing experiences.

Check out the DISQO Developer Blog for the latest from our DISQOTECH team.

Job responsibilities

What you will do:
We are looking for someone who is passionate about maintaining our IT systems and ensuring a world-class user experience. This person will play a key role in resolving IT issues for users at all levels of the organization. Seeking someone that has a proven track record of delivering high-quality desktop support and ensuring continuity-of-service to internal customers.

Required qualifications

What you bring to the table:

  • Must have a minimum of 3+ years of overall experience in IT Support roles with increasing responsibility.
  • Ability to prioritize and context switch between competing requests
  • Experience supporting both Windows and Mac operating systems, software, and performing in-person and remote maintenance.
  • Experience interfacing with all levels of the organization with various levels of technical aptitude to resolve IT issues
  • Ability to understand and champion our internal IT processes
  • Experience with on-boarding and off-boarding employees in a cloud-based, service-oriented IT environment
  • Basic knowledge of network protocols and services, such as TCP/IP, DHCP, DNS, and VPN.
  • Experience supporting Endpoint Protection (crowdsrike), Meraki, OKTA, GSuite Administration, JumpCloud and Jamf
  • Experience managing SLA based IT issue queues and service catalogues in service management software such as Fresh Service is highly desired

Required candidate level: Senior

Additional information

Perks & Benefits:

  • Flexible working hours
  • Premium health insurance, family package
  • Stock options
  • Lunch coupons
  • Team events
  • Opportunity for sharing best practice with our US office
  • Weekly massage day
  • Catered lunches at the office
  • Healthy food kitchen

DISQO is an equal opportunity employer

DISQO Developer

Professional skills


Soft skills


Fast learning ability

Sense of responsibility

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Application procedures

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Stock options
Annual bonus
Company performance-based bonuses
Staff referral program
Annual salary review
Flexible working schedule
Day offs
Medical insurance
Family medical insurance
Free meal(s)/Coupons
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Gamezone or fun activities
Free parking
Swag store with fabulous MentorcliQ swag

Contact details


Address: 16 Halabyan St., Yerevan, Armenia

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