High Value Customer Service Specialist
Deadline: 14 March 2021
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Do you love online games, or are you interested in sports events? Don't you mind to find ways to manage complicated conversations effectively? Then join our customer support team. Become a master of customer service, gain knowledge, share your skills with the team members, discover new possibilities with us !
The role of the High Value Customer Service Specialist is to provide support to pre-determined groups of clients.
The job iincludes the following shift.
- 10:00-19:00 (is a must)
- 17:00-02:00 (is a must)
- Customer support through online chat, phone call, e-mail and other means of communication
- Provide information about news, changes and special offers
- Perform daily procedures to maintain and reactivate High Value Customers
- Perform customers’ activation monitoring
- Analyze the results of the monitoring and the customers’ feedback
- Ensure High Value Customers’ satisfaction
- Take part in the discussions on the part of High Value Customers’ priorities
- Come up with innovative ideas and offers
- Reveal customers’ needs, keep a track and make reports
- Make reports on the performed activities to assess their productivity
- Arrange meetings with the customers in the office in case of necessity
- Perform other organizational tasks for High Value Customers
- 2+ years of experience in Customer Service
- Experience in IGaming industry is a must
- Analytical skills
- Strong customer orientation
- Excellent communication skills
- Mobile availability outside of working hours
- Excellent knowledge of MS Office
- Excellent knowledge of Armenian and Russian, knowledge of English is a plus
Required candidate level: Mid level
MS Windows, MS Office
You can apply for this job just by following Application procedure.
Qualified candidates are welcomed to apply for the job by following this link.
Only shortlisted candidates will be contacted for an interview.
Share this job via your favorite social media channel.
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 1500 employees and 70 partners across the globe. Our primary focus is on the regulated European market - with great plans to expand its geography into Americas and Asia.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
staff.am coverage of Digitain, the leading company providing online and land-based gaming software solutions
staff.am visited Digitain, which develops and provides online and land-based gaming software solutions. The company service and product are competitive in the market in comparison with the leading companies.
It was the first time we had visited such a big company with more than 1000 employees. We were pleasantly surprised with the working atmosphere at Digitain.
#WorkFromHome. The Best Experience of Digitain
The reaction of Digitain to COVID19