High Value Customer Service Specialist

Deadline: 14 March 2021

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Do you love online games, or are you interested in sports events?  Don't you mind to find ways to manage complicated conversations effectively? Then join our customer support team. Become a master of customer service, gain knowledge, share your skills with the team members, discover new possibilities with us !

The role of the High Value Customer Service Specialist  is to provide support to pre-determined groups of clients.

The job iincludes the following shift. 

  • 10:00-19:00 (is a must)
  • 17:00-02:00 (is a must)

Job responsibilities

  • Customer support through online chat, phone call, e-mail and other means of communication
  • Provide information about news, changes and special offers
  • Perform daily procedures to maintain and reactivate High Value Customers
  • Perform customers’ activation monitoring
  • Analyze the results of the monitoring and the customers’ feedback
  • Ensure High Value Customers’ satisfaction
  • Take part in the discussions on the part of High Value Customers’ priorities
  • Come up with innovative ideas and offers
  • Reveal customers’ needs, keep a track and make reports
  • Make reports on the performed activities to assess their productivity
  • Arrange meetings with the customers in the office in case of necessity
  • Perform other organizational tasks for High Value Customers

Required qualifications

  • 2+ years of experience in Customer Service
  • Experience in IGaming industry is a must
  • Analytical skills
  • Strong customer orientation
  • Excellent communication skills
  • Mobile availability outside of working hours
  • Excellent knowledge of MS Office
  • Excellent knowledge of Armenian and Russian, knowledge of English is a plus

Required candidate level: Mid level

Professional skills

MS Windows, MS Office

Soft skills

Negotiation skills

You can apply for this job just by following Application procedure.

Application procedures

Qualified candidates are welcomed to apply for the job by following this link.
Only shortlisted candidates will be contacted for an interview.

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staff.am coverage of Digitain, the leading company providing online and land-based gaming software solutions

staff.am visited Digitain, which develops and provides online and land-based gaming software solutions. The company service and product are competitive in the market  in comparison with the leading companies.
It was the first time we had visited such a big company with more than 1000 employees. We were pleasantly surprised with the working atmosphere at Digitain.

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Benefits

Free language courses
Teambuilding and corporate events
Local and online training package
Complimentary tea, coffee and refreshments
Day offs
Gamezone or fun activities
Staff referral program
Free meal(s)/Coupons
gift 1
Business trips
Professional Certification/College Reimbursement
Corporate swags from Company Swag stores

Contact details

Website http://www.digitain.com

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