Digitain

Job description:

Do you love online games, or are you interested in sports events?  Don't you mind to find ways to manage complicated conversations effectively? Then join our customer support team. Become a master of customer service, gain knowledge, share your skills with the team members, discover new possibilities with us !

The role of the High Value Customer Service Specialist  is to provide support to pre-determined groups of clients.

The job iincludes the following shift. 

• 10:00-19:00 (is a must)
• 17:00-02:00 (is a must)

/en/high-value-customer-service-specialist-8

Job responsibilities

• Customer support through online chat, phone call, e-mail and other means of communication
• Provide information about news, changes and special offers
• Perform daily procedures to maintain and reactivate High Value Customers
• Perform customers’ activation monitoring
• Analyze the results of the monitoring and the customers’ feedback
• Ensure High Value Customers’ satisfaction
• Take part in the discussions on the part of High Value Customers’ priorities
• Come up with innovative ideas and offers
• Reveal customers’ needs, keep a track and make reports
• Make reports on the performed activities to assess their productivity
• Arrange meetings with the customers in the office in case of necessity
• Perform other organizational tasks for High Value Customers

Required qualifications

• 2+ years of experience in Customer Service
• Experience in IGaming industry is a must
• Analytical skills
• Strong customer orientation
• Excellent communication skills
• Mobile availability outside of working hours
• Excellent knowledge of MS Office
• Excellent knowledge of Armenian and Russian, knowledge of English is a plus

Required candidate level: Mid level