Infrastructure Engineer I

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Deadline: 31 May 2022

Employment term: Permanent

Category: Network Administration

Job type: Full time

Location: Yerevan

Job description:


The IT Infrastructure Engineer acts as a primary point of contact regarding information technology service delivery. The infrastructure engineer is responsible for helping to design, implement, maintain and update our data networks. This will include both businesses as usual work to include working our ticket queue as well as troubleshooting issues and also project based work.

Job responsibilities

  • Assisting in the implementation of LAN, WAN, intranet, DMZ and other data networks
  • Performing network analysis to identify, diagnose and resolve complex problems
  • Creating and updating IT infrastructure documentation
  • Enforcing and creating network policies to standardize firewall policies and port security
  • Hardware installation, configuration and updates in line with IT best practices

Required qualifications

  • Minimum of 2-3 years in networking information technology
  • Familiarity with researching the latest technologies and industry security standards
  • Competency in troubleshooting and critical thinking with a strong attention to detail
  • Familiarity with Agile fundamentals
  • Knowledge with the following IT equipment: Firewalls, Load balancers, Cisco network switches/routers, Cisco VPN, Dell physical servers, UCS Blade technology and VMware
  • Practical experience implementing common TCP/IP services such as DNS, DHCP, HTTP, HTTPS, SFTP, SSH, SSL, SMTP, etc.
  • Strong willingness to learn and step outside of your comfort zone
  • High energy level and the ability to work with cross-functional teams
  • Excellent oral, written, and interpersonal communication skills
  • Efficient research, organizational, and time management skills
  • Strong customer service skills
  • Experience with data center migrations is considered an asset

Required candidate level: Not defined

Additional information

As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more! 

Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Professional skills







You can apply for this job just by following Application procedure.

Application procedures

All interested and qualified candidates are welcome to apply by submitting their resumes via the following link: Infrastructure Engineer I

For more opportunities in Armenia, please visit our Career Site.

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HS Band - Արի՛ իմ սոխակ

HelpSystems is full of talent!

Yes, our team is full of technical talent that offers a variety of Cybersecurity and AI Automation products to Fortune 500 companies. 
But we also know how to have fun! HelpSystems has an in-house band that's run by our employees with musical talents.

Check out their most recent music video.

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Այցելություն HS International – HelpSystems-ի հայաստանյան գրասենյակ թիմը այցելել էր HS International, որը հանդիսանում է աշխարհահռչակ HelpSystems-ի հայաստանյան գրասենյակը, զրուցելու աշխատակիցների հետ, հասկանալու և Ձեր ուշադրությանը ներկայացնելու, թե ինչպիսին է ընկերության աշխատանքային միջավայրը, ինչ խնդիրներ են լուծում նրանք և որն է թիմի լավ աշխատանքի գաղտնիքը։ Անպայման նշենք, որ անչափ տպավորված ենք HS International-ի թիմի նվիրվածությամբ, համեստությամբ և, իհարկե, հյուրընկալությամբ:

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An Inside Look at the HelpSytems Armenia Hiring Process

If you're looking to apply for a HelpSystems Armenia vacancy, this article can be helpful. Read it for a detailed description of our hiring process and some tips on how to do your best throughout the whole journey from our HR Specialist. 

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Annual salary review
Free language courses
Medical insurance
Teambuilding and corporate events
Training program abroad
Flexible working schedule
Complimentary tea, coffee and refreshments
Local and online training package
"Baby born" package
Day off
Reward System
Knowledge sharing culture
Family medical insurance
Professional Certification
Company performance-based bonuses
Happy Hour
Special day-offs
Sport package
Business trips
Emotional & Mental Wellbeing Programs
Staff referral program
Parental Leave
Regular salary review
Employee Discounts & Perks
Gamezone or fun activities
Physical Wellbeing Programs
Sports and intellectual games participation
Professional Development Reimbursement
Gifts for different occasions
Restricted Stock Units
Loyalty bonus
Financial services with preferential rates
Personal Accident, Death & Illness Insurance


Contact details


Address: 9 Alek Manukyan Street, Yerevan, Armenia

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