IT Monitoring Specialist (24/7 shift)

Deadline: 31 January 2020

Employment term: Permanent

Category: Software development

Job type: Full time

Location: Yerevan

Job description:

PicsArt is looking for an IT Monitoring Specialist who will be responsible for the monitoring of PicsArt's IT systems under a 24/7 environment. If you want to sharpen your knowledge in a fast-growing IT company, you're welcome to join us.

Job responsibilities

  • Apply technical and analytical skills to monitor dashboards/system logs & maintain Server and Network infrastructure;
  • Ensure the relevant departments are informed of potential risks/service impacts in a timely manner;
  • Execute Incident Management processes to track, document and resolve / warm handoff unresolved issues to escalation channels;
  • Analyze change impacts on IT systems and applications to avoid or reduce unplanned downtime and degradation;
  • Monitor backup process, system logs, security logs and report suspicious activity to direct supervisor;
  • Respond to Network and Service events, open and assign trouble tickets when needed;
  • Interact with the engineering team and other stakeholders to resolve necessary issues;
  • Work in a 24/7 environment: being on call 24/7 and operate a shift work as assigned.

Required qualifications

  • Knowledge of Linux Server system;
  • Knowledge of controls and risk management procedures;
  • Knowledge of Network structure;
  • Knowledge in any scripting language will be a plus;
  • Time management, communication and multi-tasking skills;
  • Advanced written and verbal English communication skills.

Required candidate level: Junior

Professional skills

Grafana

Soft skills

Problem solving 

Multitasking

Communication skills

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Contact details

Website https://picsart.com/

Phone: (011) 512-123

Address: Halabyan Street, Yerevan, Armenia

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