B2B Partner Support Specialist (Spanish)

Deadline: 31 July 2024

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Digitain is seeking for energetic and highly motivated Spanish Speaking Partner Support Specialist to join its Partner Support Team.

Do you love online games, or are you interested in sports events? Don't you mind finding ways to manage complicated conversations effectively? Then join our team! Become a master of partner service, gain knowledge, share your skills with the team members, discover new possibilities with us!

The job is shift based and includes morning, afternoon, evening and night shifts.

Job responsibilities

  • Work closely with Digitain partners’ support representatives through online chat or other messengers
  • Provide timely, accurate and complete information using the right methods/tools
  • Answer partners’ inquiries related to services, games, bets and other products provided by the company
  • Identify and assess partners’ needs to achieve satisfaction
  • Interact with Partners to provide and process information in response to inquiries, concerns, and requests
  • Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any
  • Register all type of issues in the ticketing system for the review of corresponding departments
  • Build sustainable, long relationship

Required qualifications

  • Genuine curiosity about gaming and good understanding of online gaming industry
  • Proficient in English or Russian and Spanish languages(written and verbal)
  • Result-oriented
  • Multitasking skills
  • Creative thinking
  • Attention to details
  • Ability to work in high pressure and in stressful situations
  • Excellent communication and writing skills
  • Prior experience as a front line employee would be a plus
  • Willingness to work on 24/7 shifts (is a must)

Required candidate level: Not defined

Additional information

Аpply online via staff.am and follow entire application process.

Professional skills

MS Office

Soft skills

Written communication skills

Positive attitude

Customer/service oriented


You can apply for this job just by following Application procedure.

Application procedures

Qualified candidates are welcomed to apply for the job by following this link
Only shortlisted candidates will be contacted for an interview.

Please clearly mention that you have heard of this job opportunity on staff.am

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Free language courses
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Local and online training package
Day off
Company performance-based bonuses
Staff referral program
Gamezone or fun activities
Employee Discounts & Perks

Contact details

Website http://www.digitain.com

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