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B2B Support Specialist (day-night shift)

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Deadline: 18 July 2024

Employment term: Permanent

Category: IT Support/Technician

Job type: Full time

Location: Yerevan

Job description:

IQ Soft Company is looking for a B2B Technical Support Specialist to join it’s growing team.

The objective of B2B Technical Support Specialist is to provide timely support to Company's Partners.
The main aim of the Specialist is to establish a solid relationship with the partners and ensure smooth connection to deliver superior customer satisfaction.

Job responsibilities

  • Have a clear understanding of the workflows and needs of partners.
  • Keep the record of customers and follow up with them on a timely basis for a better customer experience.
  • Gather careful data points for each issue and make a thoughtful and elegant resolution.
  • Walk the customer through the problem-solving process.
  • Maintain communication with partners and ensure an excellent user experience.
  • Provide timely support on better understanding and using products.
  • Analyze, track and resolve customer questions and needs in a prompt manner to ensure the highest level of client satisfaction.
  • Prioritize tasks based on the severity of issues and the level of impact on customers.
  • Answering all online referrals via email, skype and other chats.
  • Solving technical questions and issues with the Development department.
  • Live chat support.
  • Analyzing and monitoring of registered tasks on daily basis.
  • After each shift to share reports about daily activities.

Required qualifications

  • Perfect writing and communication skills in English.
  • Experience in a support role (preferably with B2B) is a plus.
  • Organizational, research, and time-management skill.
  • Strong troubleshooting and problem-solving skills.
  • Ability to listen and understand the information and ideas presented by the partners.
  • Ability to work in teams, build relationships quickly and effectively and work under pressure.
  • Strong self-organizational and communication skills.
  • Incident Management process knowledge.
  • Patience when handling tough cases.
  • Knowladge of other languages is a big plus.
  • Familiarity with gaming industry is a plus.


  • Competitive Salary.
  • Comfortable office at the centre of Yerevan.
  • Participation to International Exhibitions and Business Trips.
  • Health insurance and GYM packages for long - term employees.

Required candidate level: Not defined

Additional information

Qualified candidates are welcomed to apply for the job by submitting a CV to email address with a note of "B2B Support Specialist (day/night shift)" in the subject line.

Please clearly mention that you have heard of this job opportunity on

Professional skills

MS Windows, MS Office

Analytical thinking


Advanced English knowledge

Proficiency in Written English

Soft skills

Time management

Problem solving 

Customer/service oriented


Analytical skills

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IQ SOFT 7 Years Anniversary

IQ Soft is an Independent software development company based in Armenia with its roots in the Gaming and Blockchain development industry.

Our corporation’s history begins on 01.04.2015 when an enthusiastic, goal-oriented team of developers with a clear vision of aims decided to change existing rules of the gaming industry and develop Independency Platform for operations with innovative solutions. Now we have a great team of more than 35 employees whose mission is to return the human natural state to all our partners, which is the Independency. Our goal is to make our partners' lives easier by automating all possible business processes and giving them a chance to operate with minimum resources. Starting from scratch, our goal-oriented team had organic growth during those 7 years.

What we reached during the 7 years journey...

  • We involved new colleagues who are about 40 now.
  • Trusted partners, which can be counted by  5 dozen.
  • We have found our place on the honest taxpayers list of the RA, enhancing our tax payments from 5k USD to 120k USD.

Nowadays, we are constructing our new head office building for 300 employees and plan to celebrate our 10th anniversary at our dream office. As a result of this stage, we plan to become one of the top 1,000 taxpayers of Armenia and this is just the beginning.

Many thanks to our team for trustability, honesty and commitment. Moving forward together as a team player and keeping a company culture are the main factors of success which we achieved.


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Annual salary review
Free language courses
Medical insurance
Teambuilding and corporate events
Flexible working schedule
Free parking
Special day-offs
Business trips

Contact details


Phone: +37411589860

Address: Agatangeghos 2a, Yerevan, Armenia

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