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Basic Support Agent (On Shift)

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Deadline: 17 July 2024

Employment term: Temporary

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Basic Support Agent is responsible for ensuring high-level customer support by serving customer calls politely and properly, providing accurate answers to customers’ inquiries along with applying problem solving skills.

Job responsibilities

  • Provide efficient and effective telephone service to customers;
  • Provide proper/accurate information;
  • Arise customers’ interest in products and services of the Company;
  • Record the issue and follow-up to solve it providing feedback to the customer upon necessity;
  • Reply technically as far as possible and transfer the call to technical section if necessary;
  • Make records of all customer calls;
  • Submit daily reports on complaints and offers received from customers.

Required qualifications

  • College/Higher education (also can apply undergraduate and master degree students);
  • Relevant work experience is an advantage;
  • Fluent in Armenian, Russian and English languages;
  • Problem solving and complaints handling skills;
  • Excellent organizational and communication skills;
  • Effective team working and time management skills.

Required candidate level: Junior

Additional information

All interested candidates may apply through the following link:

Join us and you will receive:

  • Health Insurance;
  • Monthly business mobile package;
  • Bonuses;
  • Learning and development opportunities,
  • A number of paid days off;
  • Competitive compensation and benefits package

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.


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Contact details


Phone: (060) 771-111, (093) 568-777

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