Casino Support Specialist | Relum

Deadline: 31 July 2024

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Launched in early 2022, Relum was formed by a team with many years of international iGaming experience.
Having developed an innovative, effective and modular casino platform, with a premier range of integrated games and content partners, Relum quickly gained traction, with a healthy portfolio of market-leading partners joining the Relum network.

Our greatest assets are our people, whose energy, passion, innovation and customer-focus drive our success.

Now Relum is looking for a Casino Support Specialist to join the Company's Casino and Operations Team.

This position includes shift work (morning, evening, night)

Job responsibilities

  • Conduct online monitoring and game risk evaluation
  • Quickly respond to problems and suggestions raised by customers
  • Conduct different types of analyses
  • Improve methods to detect and eliminate various kinds of violations
  • Conduct various types of customer-related activities on a daily basis
  • Develop, compile and present reports related to risk analysis
  • Manage clients’ requests and provide an appropriate solution
  • Test casino games' views and functionality
  • Add new games to partner websites
  • Configured different providers to a partner website
  • Create Casino Games on different Platforms
  • Troubleshoot and solve problems quickly
  • Provide recommendations and suggestions for improvements in any aspects relating to decreasing manual work

Required qualifications

  • Excellent analytical skills
  • Good knowledge of Excel (General)
  • Ability to work in different fast-paced work environments and quickly respond to changing situations
  • Strongly developed decision making and problem-solving skills
  • Ability to work in a team
  • Attention to detail and well-developed memory
  • High sense of responsibility
  • Good knowledge of Russian and English

Required candidate level: Mid level

Additional information

We look forward to meeting you in person to discuss the role in detail and hear about your career goals.

Please, apply for the vacancy with the following link.

Only shortlisted candidates will be contacted for an interview.

Please clearly mention that you have heard of this job opportunity on

Professional skills

MS Office

Advanced English knowledge

Soft skills

Time management

Fast orientation

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Free language courses
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Local and online training package
Day off
Company performance-based bonuses
Staff referral program
Gamezone or fun activities
Employee Discounts & Perks

Contact details


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