Casino Support Specialist | Relum
Deadline: 31 July 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
Launched in early 2022, Relum was formed by a team with many years of international iGaming experience.
Having developed an innovative, effective and modular casino platform, with a premier range of integrated games and content partners, Relum quickly gained traction, with a healthy portfolio of market-leading partners joining the Relum network.
Our greatest assets are our people, whose energy, passion, innovation and customer-focus drive our success.
Now Relum is looking for a Casino Support Specialist to join the Company's Casino and Operations Team.
This position includes shift work (morning, evening, night)
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Job responsibilities
- Conduct online monitoring and game risk evaluation
- Quickly respond to problems and suggestions raised by customers
- Conduct different types of analyses
- Improve methods to detect and eliminate various kinds of violations
- Conduct various types of customer-related activities on a daily basis
- Develop, compile and present reports related to risk analysis
- Manage clients’ requests and provide an appropriate solution
- Test casino games' views and functionality
- Add new games to partner websites
- Configured different providers to a partner website
- Create Casino Games on different Platforms
- Troubleshoot and solve problems quickly
- Provide recommendations and suggestions for improvements in any aspects relating to decreasing manual work
Required qualifications
- Excellent analytical skills
- Good knowledge of Excel (General)
- Ability to work in different fast-paced work environments and quickly respond to changing situations
- Strongly developed decision making and problem-solving skills
- Ability to work in a team
- Attention to detail and well-developed memory
- High sense of responsibility
- Good knowledge of Russian and English
Required candidate level: Mid level
Additional information
We look forward to meeting you in person to discuss the role in detail and hear about your career goals.
Please, apply for the vacancy with the following link: https://shorturl.at/ivPU3
Only shortlisted candidates will be contacted for an interview.
Professional skills
MS Office
Advanced English knowledge
Soft skills
Time management
Fast orientation
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About Company
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2500 employees and over 200 partners across the globe.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
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Benefits
Contact details
Website http://www.digitain.com
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+374 43 901 900 
