Change Management Specialist
Deadline: 19 June 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
Digitain is seeking a self-motivated, passionate and self-driven professional to fill the vacancy of the Change Management Specialist. The successful candidate will be responsible for the coordination and processing of change requests from the initiation to the final completion.
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Job responsibilities
- Overall coordination of the Change Management Process
- Processing of change requests from opening to final closure
- Initial evaluation of impact of the requested change
- Risk assessment of the requested change
- Assigning change requests to the corresponding teams, constant follow up on those requests
- Coordination of approval for changes involving all relevant stakeholders
- Designing, implementing and calculating Service Level Agreements (SLAs)
- Monitoring SLAs and existing KPIs
- Providing analytical reports on overall performance of the process on a weekly, monthly and yearly basis
- Perform other tasks assigned by the immediate supervisor
- Continuously increase his/her professional skills
Required qualifications
- Graduate degree, preferably in Business
- At least 2 years of work experience out of which 1 year should be in the field of IT, Project Management or Consulting
- Fluency in Armenian, Russian and English languages
- Advanced computer user
- Fluency in MS Office
- Knowledge of JIRA Software and JIRA Service Desk is a plus
- Knowledge of ITIL Standards is a plus
- Knowledge of Project Management
- Reporting and analytical skills
- High sense of responsibility
- Hardworking, initiative and flexible personality
- Excellent interpersonal and communication skills
- Ability to work under high pressure
- Ability to prioritize and simultaneously perform different tasks
- Passion, drive and motivation to learn new skills and knowledge
Required candidate level: Junior
Additional information
Аpply online via staff.am and follow entire application process.
Professional skills
JIRA
Project management
MS Office
Soft skills
Negotiation skills
Written communication skills
Analytical skills
You can apply for this job just by following Application procedure.
Application procedures
Qualified candidates are welcomed to apply for the job by following this link
Only shortlisted candidates will be contacted for an interview.
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About Company
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2500 employees and over 200 partners across the globe.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
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Benefits
Contact details
Website http://www.digitain.com
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+374 43 901 900 
