Contact Centre intern
Deadline: 31 March 2023
Employment term: Internship
Category: Banking/credit
Job type: Internship
Location: Yerevan
Job description:
HSBC is one of the world’s leading banks, with a network covering 62 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
/en/contact-centre-intern-18
Job responsibilities
In this role you will need to:
- Provide a range of suitable services and products to customers
- Accurately and promptly resolve customer queries and requests including via phone
- Be prepared to help customers in understanding and navigating through the variety of ways of banking (internet, mobile, phone, ATM)
- Effectively question and listen to customers to be able to fully understand their financial circumstances and needs
- Gain a comprehensive knowledge of HSBC products, services and organization structure, to be prepared to connect the customer with the right teams and colleagues where necessary
- Process customer instructions and transactions
- Understand and continue to develop your knowledge of banking including operational risk, legal and regulatory requirements and practices
- Maintain up to date customer records
- Be a part of our great team!
Required qualifications
To be successful in this role, you will need to:
- Learn and apply knowledge in banking products and digital banking solutions
- Become a critical thinker and solution finder
- Learn the basics of record keeping and record management
- Be passionate about continuously ensuring superior customer experience
- Demonstrate strong communication / negotiation skills which will enable you to engage in effective conversations with customers and to build strong professional relationship
- Demonstrate confidence, drive, inner energy
- Gain experience in working with rules and regulations
- Have good knowledge of Armenian and English
- Become part of our great team!
Required candidate level: Junior
Additional information
Please apply via staff.am
Share this job via your favorite social media channel.
About Company
HSBC is one of the world’s leading banks, with a network covering 62 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated.
We employ, develop and promote employees based on merit and provide a supportive and inclusive working environment. We want HSBC to be a place where everyone can be themselves and achieve their potential. Our aim is to have a diverse workforce so we can respond to the needs of our customers and develop better products and services.
staff.am Team visited HSBC Bank Armenia
HSBC is one of the world’s largest banking and financial services organisations...
View more
View Less
HSBC bank armenia benefits package
Ճկուն գրաֆիկով աշխատանքի հնարավորություն, և այս առավելությունը հատկապես կարևոր է կին թիմակիցների համար։
Մասնակցություն Կորպորատիվ Պատասխանատվության։ Մի բան է, որ գործատուն իրականացնում է սոցիալական պատասխանատվության ծրագրեր, լիովին այլ մոտիվացիոն աղբյուր է, երբ մասնագետն ինքն է անմիջական մասնակցություն ունենում այդ միջոցառումներին։
Բժշկական ապահովագրությունը, որը լավագույններից է հանդիսանում մեր շուկայում։
Բանկային ծառայություններից հատուկ սակագներով օգտվելու հնարավորություն (վարկեր, կրեդիտ քարտեր, փոխանցումներ և այլն)։
Մրցունակ աշխատավարձեր և տարեկան գրավիչ պարգևավճարներ (տարեկան bonus)։
View more
View Less
Photo Gallery
We use cookies. 
+374 43 901 900 
