Customer Retention Specialist

Deadline: 19 April 2024

Employment term: Permanent

Category: Data Research/Analysis

Job type: Full time

Location: Yerevan

Job description:

We are looking for experienced, qualified and passionate individuals to join our fast-growing team as Customer Retention Specialist and to own the retention processes from a to z. The successful candidate should have deep knowledge on customer segmentation, communications, and excellent skills in Excel for carrying out statistical and analytical modeling of large data sets. This includes, but not limited to customer acquisition, engagement, retention, loyalty and satisfaction.

Job responsibilities

  • Prepare and analyze extensive databases
  • Create customer profiling and segmentation to drive business decision making
  • Understand and monitor the life cycle of customers 
  • Analyze KPIs to better understand trends in consumer behaviors
  • Predict future customer trends based on customer behavioral analysis
  • Create promotions and loyalty programs based on historical data
  • Execute retention procedures from start to end
  • Prepare post campaign analysis
  • Create daily/weekly/monthly and yearly reports 

Required qualifications

  • Graduate degree in Finance, Mathematics, or another relevant field
  • Proven working experience in customer and data analytics in a B2C environment
  • Fluency in Armenian, English, and Russian is mandatory
  • Advanced practical knowledge of MS Excel is a must
  • Knowledge of SQL will be a plus
  • Experience coding in R will be a plus
  • Experience in the iGaming industry is a huge plus
  • Knowledge of statistics and experience using Business Intelligence solutions
  • Ability to work in a fast-paced environment
  • Ability to adapt to change as well as having logical approach to solve problems
  • Hardworking, initiative and flexible personality with the ability to prioritize tasks
  • High sense of responsibility
  • Passion, drive and motivation to learn new things

Required candidate level: Mid level

Additional information

Аpply online via and follow entire application process.

Professional skills

MS Excel



Knowledge of Russian and English languages

Soft skills

Time management



Analytical skills

Logical thinking



You can apply for this job just by following Application procedure.

Application procedures

Qualified candidates are welcome to apply for the job by following this link.

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Free language courses
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Local and online training package
Day off
Company performance-based bonuses
Staff referral program
Gamezone or fun activities
Employee Discounts & Perks

Contact details


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