Customer Retention Specialist

Deadline: 15 May 2024

Employment term: Permanent

Category: Data Research/Analysis

Job type: Full time

Location: Yerevan

Job description:

We are looking for experienced, qualified and passionate individuals to join our fast-growing team as Customer Retention Specialist and to own the retention processes from a to z. The successful candidate should have deep knowledge on customer segmentation, communications, and excellent skills in Excel for carrying out statistical and analytical modeling of large data sets. This includes, but not limited to customer acquisition, engagement, retention, loyalty and satisfaction.

Job responsibilities

Prepare and analyze extensive databases
Create customer profiling and segmentation to drive business decision making
Understand and monitor the life cycle of customers 
Analyze KPIs to better understand trends in consumer behaviors
Predict future customer trends based on customer behavioral analysis
Create promotions and loyalty programs based on historical data
Execute retention procedures from start to end
Prepare post campaign analysis
Create daily/weekly/monthly and yearly reports

Required qualifications

Graduate degree in Finance, Mathematics, or another relevant field
Proven working experience in customer and data analytics in a B2C environment
Fluency in Armenian, English, and Russian is mandatory
Advanced practical knowledge of MS Excel is a must
Knowledge of SQL will be a plus
Experience coding in R will be a plus
Experience in the iGaming industry is a huge plus
Knowledge of statistics and experience using Business Intelligence solutions
Ability to work in a fast-paced environment
Ability to adapt to change as well as having logical approach to solve problems
Hardworking, initiative and flexible personality with the ability to prioritize tasks
High sense of responsibility
Passion, drive and motivation to learn new things