Customer Service Data Analyst
Deadline: 11 May 2024
Employment term: Permanent
Category: Data Research/Analysis
Job type: Full time
Location: Yerevan
Job description:
We are looking for a highly motivated and detail-oriented Customer Service Data Analyst to join our innovative team!
/en/customer-service-data-analyst
Job responsibilities
- KPI Monitoring: Maintain key performance indicators (KPIs) to track and measure customer success and satisfaction. Generate regular reports to share insights with stakeholders.
- Data Collection and Analysis: Collect and analyse customer data, including usage patterns and feedback to identify trends and insights that inform decision-making.
- Customer Segmentation: Segment customers based on various criteria such as product usage, behaviour, and feedback to tailor engagement strategies and support initiatives.
- Customer Feedback Analysis: Analyse customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.
- Cross-functional Collaboration: Collaborate closely with Customer Success, Sales, Marketing, and Product Development teams to share insights and influence strategies for enhancing customer success.
- Automation and Tools: Implement and maintain data automation processes and tools to streamline data collection and reporting.
- Continuous Improvement: Stay updated on industry trends and best practices in customer success analytics to continuously improve our approach.
Required qualifications
- Bachelor's degree in Data Science, Math, Statistics, Business Analytics, or a related field.
- Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R or SAS).
- Experience with data visualization tools.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
- Knowledge of English and ability to communicate in it.
- Detail-oriented and able to manage multiple data sources efficiently.
Required candidate level: Mid level
Additional information
Please note, that the working schedule is 9 a.m. - 6 p.m. from Monday to Friday and 10 a.m. - 2 p.m. on Saturday.
Professional skills
Analytical thinking
Data analysis
Data Collection
Soft skills
Time management
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About Company
Fast. Smart. Innovative. These are just a few words that describe what life is like at Onex. Being a pioneer of international online shopping in Armenia, Onex now is rapidly growing and leading the future of logistics through high-quality solutions designed to delight those we serve.
Founded in 2015 the company already has more than 300,000 users. We strive to ease our customers’ online shopping experience by providing express door-to-door delivery from 7 countries, offering full range of warehouse smart services and using artificial intelligence to hand over the packages. We operate not only in Armenia, but also in Russia and Georgia.
Our mission is to deliver happiness and enhance customer satisfaction by providing fast, smart and innovative logistical solutions. If you are collaborative, honest and proactive, come and help us build the greatest team of game-changers!
Work hard, party harder!
We know how to have fun :)
Check out our New Year party video. We had an unforgettable Hollywood Night, each of us being a famous actor, actress or singer!
We share this video in an attempt to make our future team members feel the sense of unity and interconnectedness of Onex Family.
Feeling gripped? Join us! :)
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How we welcomed our 100th employee!
The first day for our 100th employee was full of pleasant challenges :)
Let's see what Quest we prepared for him ;)
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Be part of Innovations!
We strive to bring positive changes to our sphere by creating new ways of usual processes automation.
Smart Locker is the latest product we introduced to make the delivery process even faster and easier.
Our insource IT team constantly works on introducing unique in the market products, services and features.
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Benefits
Contact details
Website https://www.onex.am
Phone: +37460750350
Address: Teryan 105/1 (Citadel Business Center), Yerevan, Armenia
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+374 43 901 900 
