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Customer Service Quality Management Specialist

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Deadline: 02 August 2024

Employment term: Permanent

Category: Banking/credit

Job type: Full time

Location: Yerevan

Job description:

If you are a person with:

  • eagerness to find out-of-box solutions and use innovations;
  • strong interpersonal and communication skills, ability to work in team;
  • high sense of responsibility;

Then we are waiting for you.

Join our team and get:

  • medical insurance;
  • favorable terms of Evocabank products, insurance discounts;
  • high performance, holiday and year-end bonuses;
  • bonuses on occasion of birthdays, marriage or birth of a child;
  • days-Off;
  • comfortable lunch and break zone;
  • stylish and free dress code;
  • an environment equipped with innovative software and state-of-the-art hardware;
  • special courses/trainings for continues learning and career growth;
  • participation in international conferences and business trips abroad.

Job responsibilities

  • respond to customer complaints and suggestions providing excellent customer experience;
  • do research on improving customer service quality, identify problems and come up with solutions;
  • design, organize and conduct trainings for the staff on customer service quality improvement;
  • organize and conduct trainings for new joiners on Customer Service standards;
  • prepare and do presentations;
  • perform other task assigned by supervisor.

Required qualifications

  • higher education in economics, management or relevant fields;
  • at least 3 years of work experience in Customer Service at bank;
  • experience in Service control or Complaint management areas will be a plus;
  • good knowledge of MS Office;
  • team spirit;
  • good presentation skills;
  • fast orientation and stress resistance;
  • initiative and high sense of responsibility;
  • advanced communication and negotiation skills;
  • customer-oriented approach.

Required candidate level: Not defined

Additional information

Interested applicants should send their CVs to:  cv@evoca.am indicating "Customer Service Quality Management Specialist" in the subject line of the e-mail.

Only short-listed candidates will be interviewed. 

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Customer Service skills

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Benefits

Annual bonus
Free language courses
Annual salary review
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Company performance-based bonuses
Day off
Reward System
Local and online training package
Gamezone or fun activities
Professional Certification/College Reimbursement
Financial services with preferential rates

Contact details

Website https://www.evoca.am/hy/

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