Apply with Email

Customer Support Specialist

With email

Deadline: 03 May 2024

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description: is the leader in the Armenian market in the field of online ordering. We're a young, dynamically developing international company, which provides its customers with online ordering services from restaurants and specialty stores through its a website and mobile application. In just ten years of work, we have achieved tremendous results in our field.

We welcome a committed and customer-centric Customer Support Specialist to join our Customer Support team. You will communicate with the company's customers by answering inquiries and supporting customers. You will help build our reputation as a company that offers excellent customer support during all delivery and after-delivery procedures.

Please note that there are following shifts - 10:00-18:30, 14:30-23:00 and 18:30-03:00

If you’re passionate about the customer support process, we suggest you join our team of pioneers.

Job responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Follow customer reviews on social media, connect with them to solve problems, make their experience more enjoyable
  • Keep in touch with customers to make sure their technical issues are resolved
  • Gather customer feedback and share it with our other departments
  • Meet personal/team qualitative and quantitative targets

Required qualifications

  • Previous experience in a customer support role is a plus but not required
  • Familiarity with online sales is a plus
  • Strong verbal communication skills along with active listening
  • Excellent problem-solving skills
  • Excellent knowledge of the Armenian language
  • Knowledge of English and/or Russian languages
  • Multi-tasking abilities: set priorities and manage time effectively
  • Patience when handling tough cases, customer focus, and adaptability to different personality types
  • High school certificate. The existence of higher education or the fact of existing / distance learning will be considered as an advantage
  • Ability to work in shifts

Required candidate level: Junior

Salary: 165000 AMD - 210000 AMD Gross a month

Additional information


  • Monthly promo codes for registering delivery orders from our partners
  • Paid practicum
  • Career growth
  • Regular salary review
  • Corporate events
  • Perks.

All interested candidates are welcome to send their CV to: indicating the position title ("Customer Support Specialist") in the subject line of the e-mail.

Please clearly mention that you have heard of this job opportunity on

Professional skills

Data processing

Soft skills

Ability to work independently

Problem solving 

Customer/service oriented

Apply with Email

Share this job via your favorite social media channel.

Photo Gallery


Annual salary review
Medical insurance
Teambuilding and corporate events
Training program abroad
Flexible working schedule
Complimentary tea, coffee and refreshments
Local and online training package
Free meal(s)/Coupons
Day off
Reward System
Knowledge sharing culture
Company performance-based bonuses
Special day-offs
Business trips
No dress code
Professional Certification/College Reimbursement
Staff referral program
Education Reimbursement
Parental Leave
Regular salary review
Employee Discounts & Perks
Gamezone or fun activities
Professional Development Reimbursement

Contact details


Phone: +37412222000

Address: Marshal Baghramian Avenue, 2nd lane, 8, Yerevan, Armenia

Find Menu Group UK Ltd on social media