Customer Support Specialist
With email
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Deadline: 03 May 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
Menu.am is the leader in the Armenian market in the field of online ordering. We're a young, dynamically developing international company, which provides its customers with online ordering services from restaurants and specialty stores through its menu.am a website and mobile application. In just ten years of work, we have achieved tremendous results in our field.
We welcome a committed and customer-centric Customer Support Specialist to join our Customer Support team. You will communicate with the company's customers by answering inquiries and supporting customers. You will help build our reputation as a company that offers excellent customer support during all delivery and after-delivery procedures.
Please note that there are following shifts - 10:00-18:30, 14:30-23:00 and 18:30-03:00
If you’re passionate about the customer support process, we suggest you join our team of pioneers.
/en/customer-support-specialist-697
Job responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Follow customer reviews on social media, connect with them to solve problems, make their experience more enjoyable
- Keep in touch with customers to make sure their technical issues are resolved
- Gather customer feedback and share it with our other departments
- Meet personal/team qualitative and quantitative targets
Required qualifications
- Previous experience in a customer support role is a plus but not required
- Familiarity with online sales is a plus
- Strong verbal communication skills along with active listening
- Excellent problem-solving skills
- Excellent knowledge of the Armenian language
- Knowledge of English and/or Russian languages
- Multi-tasking abilities: set priorities and manage time effectively
- Patience when handling tough cases, customer focus, and adaptability to different personality types
- High school certificate. The existence of higher education or the fact of existing / distance learning will be considered as an advantage
- Ability to work in shifts
Required candidate level: Junior
Salary: 165000 AMD - 210000 AMD Gross a month
Additional information
Benefits
- Monthly promo codes for registering delivery orders from our partners
- Paid practicum
- Career growth
- Regular salary review
- Corporate events
- Perks.
All interested candidates are welcome to send their CV to: info@menu.am indicating the position title ("Customer Support Specialist") in the subject line of the e-mail.
Professional skills
Data processing
Soft skills
Ability to work independently
Problem solving
Customer/service oriented
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About Company
Menu Group (UK) Limited is the leader in the Armenian market in the field of online ordering. We're a young, dynamically developing international company, which provides its customers with online ordering services from restaurants and specialty stores through its menu.am a website and mobile application. In just eight years of work, we have achieved tremendous results in our field.
We expand our staff regularly, due to its aggressive development strategy. Diligence and exceptional devotion to our work are critical elements of our success.
Our mission is “Delivering joy. Every day!”. And our team of professionals works tirelessly for the benefit of our customers and partners, whose number is also growing steadily.
Our headquarters are located in Yerevan, if you want to visit, give us a call at 012-222-000 and we will give you a tour and introduce the team.
Photo Gallery
Benefits
Contact details
Website http://www.menugroup.co.uk
Phone: +37412222000
Address: Marshal Baghramian Avenue, 2nd lane, 8, Yerevan, Armenia
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+374 43 901 900 
