Customer support specialist | French/English

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Deadline: 04 May 2024

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Ibooben Development is currently seeking a skilled French and English-speaking Customer Support Specialist to deliver personalized assistance through online chat, phone calls, and email.

Job responsibilities

  • Provide support through online chat, phone calls and email;
  • Handle incoming requests from customers and deal with problems;
  • Follow up with customers to make sure that they are satisfied with a particular service;
  • Build sustainable relationship of trust through open and interactive communication;
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
  • Follow communication procedures, guidelines and policies;
  • Advice on company information;
  • Inform customers of deals and promotions;
  • Communicate and coordinate with internal departments;
  • Identify and escalate issues to management;
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
  • Conduct an ongoing registration of customer requests and accomplishments or any other outcomes.

Required qualifications

  • Excellent knowledge of English and French languages
  • University degree
    • in the progress of study is acceptable
  • Excellent listening, interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community
  • Detail-oriented
  • Ability to stay positive in stressful situations
  • Strong troubleshooting skills

Required candidate level: Not defined

Additional information

Please note: The job requires flexibility in working hours, including DAY, EVENING, and NIGHT shifts. Availability for 5 SHIFTS per week, 8 hours per day, with 2 offs per week on random days.

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Soft skills

Written communication skills

Problem solving 

Customer/service oriented



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Free parking
Annual salary review
Teambuilding and corporate events
Complimentary tea, coffee and refreshments

Contact details

Address: Charents Street, Yerevan, Armenia