Job description:

We are looking for an experienced manager to join our team at TUMO as a Workshops Team Manager. This is an exciting opportunity for a motivated and passionate individual to make a real impact in the education of TUMO students leading a team of skilled Workshop Leaders. The role is responsible for ensuring that Workshop Leaders provide outstanding student experiences, and for identifying and implementing improvement initiatives. Strong leadership skills and the ability to effectively lead people and manage operations are essential for this role, as the manager will serve as the primary point of contact for any operational or management-related issues. Manager will also be responsible for developing and implementing strategies to improve students' experience in workshops.

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Job responsibilities

• Planning of workshops and related activities, including arranging for necessary materials, facilities, and equipment
• Setting goals and objectives for Workshop Leaders.
• Ensuring that the team meets or exceeds all KPIs
• Setting employee performance goals and objectives according to the company's policy
• Streamlining the operations and management of TUMO Workshops to ensure delivery against agreed benchmarks of student success, quality assurance, and efficiency
• Acting as an escalation point for any issues pertaining to workshop delivery or people management
• Providing effective management to Workshop Leaders, ensuring that they develop students’ skills through the delivery of exceptional workshops
• Fostering effective cooperation with other TUMO Centers’ Workshops Team Managers
• Sharing monthly schedules with corresponding stakeholders
• Ensuring overall team adherence to and achievement of quality control checks, upholding the standards for workshop delivery and student evaluation across the team
• Overseeing the logistical arrangements for the workshops across all TUMO centers, including center travel, accommodations and transportation
• Implementing Service Improvement Plans with agreed improvement measures and monitoring achievement against those measures
• Addressing technical issues by opening and following up on tickets
• Channeling various requests from Operations/Students.

People Management

• Leading and motivating Workshop Leaders providing guidance and support, and ensuring that they meet or exceed their individual performance targets
• Ensuring adherence to designated workshop schedules by managing team schedules and liabilities (including sick leave, annual leave etc.)
• Ensuring constructive feedback to all team members, such as holding regular 1n1 meetings with the team
• Ensuring effective communication and collaboration within the Workshops team and across other departments
• Ensuring compliance with company policies and procedures related to people management
• Fostering a team culture that aligns with TUMO's values and promotes positivity and support
• Recruiting, hiring, and training Workshop Leaders.

Required qualifications

• You are a passionate person who derives pleasure from motivating, inspiring, guiding, and coaching your team
• You enjoy planning, organizing, delegating and arranging resources, and ensuring the successful completion of team responsibilities

Skills and Abilities

• Excellent verbal and written communication skills
• Strong coordination and organization skills
• Strong data analytical skills
• Excellent interpersonal and conflict resolution skills
• Excellent people management, coaching and mentoring skills
• Experience in process implementation skills
• Alignment and commitment to TUMO’s core values and long-term vision

Experience and Qualifications

• Minimum 3 years of work experience in managing teams
• Bachelor's Degree; Masters preferred
• Experience in setting up goals, objectives and KPIs
• Software knowledge: G-Suite and Atlassian Tools (required)
• Language: Armenian (required), English (required)
• Ability to work independently and as part of a team
• Experience in project management and process implementation
• Ability to maintain deadlines and ensure high productivity

Required candidate level: Mid level

Additional information