Junior Business Analyst

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Deadline: 08 August 2024

Employment term: Permanent

Category: Data Research/Analysis

Job type: Full time

Location: Yerevan

Job description:

Join us in creating the most personalized cloud communication solutions worldwide together!

Why Dexatel: Founded in 2015, Dexatel is committed to providing businesses with the tools they need to connect with their customers. As a leader in CPaaS, we provide omnichannel communications solutions to clients like TikTok, Alibaba, InDrive, and many other industry giants. We empower businesses to build and deploy scalable communication solutions tailored to their specific needs, ensuring enhanced customer satisfaction and increased operational efficiency. Our culture is based on caring for our clients and prioritizing their business outcomes.

Our mission is to provide a personalized and individual experience to every customer. We are looking for highly motivated entry-level Business Analysts to join our growing Business Analysis team.

About the role: The specialist in this role will be responsible for the processes and product analysis and risk assessment. The main goal is to understand the fields of improvement through analysis and reveal what risks can arise.

Job responsibilities

What you will do:

  • Analyze data to identify patterns and trends that can inform process improvement and business decisions;
  • Analyze the quality of the products through conversion rates and understand the optimization opportunities and fields;
  • Assist senior members of the team with projects, conducting research, and compiling data as needed;
  • Analyze the traffic data, in particular, the routes and ways of improvement on an ongoing basis;
  • Communicate with heads of divisions, managers, and other involved stakeholders to gather information about their needs and preferences;
  • Conduct aggregation of the information from different sources about industry trends and competitor activity in order to identify opportunities for improvement and make optimization offers accordingly;
  • Conduct market research to determine which type of products or services are likely to be profitable in different markets;
  • Create reports based on data analysis results to present findings to managers;
  • Recommend changes to existing business practices based on analysis of data.

Required qualifications

What you will bring:

  • 1+ year of experience in Business Analysis or other relevant role;
  • Advanced analytical skills in MS Excel and similar tools;
  • Excellent Communication Skills in English (Written & Verbal);
  • Outstanding analytical mindset and attention to detail;
  • Great organizational, task- and time-management skills;
  • Initiativeness and critical thinking;
  • Willingness to learn and develop new skills;
  • Willingness to work in a dynamically growing team and culture.

Required candidate level: Junior

Additional information

If you are excited about this opportunity, then take your portion of the challenge and send your CV to careers@dexatel.com indicating the title (“Junior Business Analyst") in the subject line of the email.


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Professional skills

MS Excel

Advanced English knowledge

Soft skills

Time management

Analytical skills

Organizational skills


Team player

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Career Path at Dexatel

At Dexatel we strongly believe that the team is our main asset. 

We encourage and promote teamwork which boosts productivity and makes our team members feel less isolated, it also helps them to feel more engaged with their tasks. At Dexatel, we created the best atmostphere at the office, because we know that healthy and happy employees are more motivated and engaged. We train, coach and teach and therefore providing opportunites for growth and self-development. 

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Annual salary review
Free language courses
Teambuilding and corporate events
Stock options
Local and online training package
Reward System
Company performance-based bonuses
Gamezone or fun activities
Health insurance benefits
Time off


Contact details

Website https://dexatel.com/

Phone: +37433300470

Address: Azatutyan Ave 24/17, Yerevan, Armenia

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