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MSP CS Manager

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Deadline: 10 August 2024

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

EasyDMARC is an All-In-1 Email Security solution for securing an organization's domain and email infrastructure. Currently, we are looking for a passionate and result-oriented MSP Customer Success Manager to join our MSP Growth Team team for building and promoting long-lasting customer relationships in international markets.

The main goal for this role is to be responsible for growing the existing MSP partners of EasyDMARC and growing the revenues coming from them. The perfect candidate has a bachelor’s degree in a business or marketing field and several years of experience as a Customer Success Specialist.

Here are the main objectives for this role:

  • Grow revenue base in existing MSP accounts within your portfolio
  • Handling all inbound requests from existing MSPs
  • Reaching out to the existing base of MSP partners
  • Actively support the MSP partners in their marketing and sales efforts
  • Coming up with ideas for campaigns to grow the revenues of EasyDMARC’s existing partners
  • Improving the current MSP Program
  • Liaise between partner and product team for new product requirements

Job responsibilities

  • Close working relation with MSP channel Manager for strategy and execution of objectives
  • Win, maintain, and expand relationships with existing MSPs
  • Support MSPs actively in their marketing and sales efforts
  • Actively inform the MSP base on new product developments and how those can help them to grow their business
  • Continuously improve the existing marketing materials in association with EasyDMARC’s marketing team
  • Review and discuss the current Programs for MSPs and improve them
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts
  • Proactively lead a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
  • Proactively assess, clarify, and validate partner needs on an ongoing basis.

Required qualifications

  • Proficiency in verbal and written English
  • Bachelor’s degree in marketing or business
  • Tech background or experience selling IT Solutions is plus
  • At least 3 years of experience in marketing or sales/CSM role (preferably with a bit of marketing background)
  • Leadership skills and experience
  • CRM software proficiency
  • Strong verbal and written communication skills along with excellent listening skills
  • Strong work ethic, attention to detail, and exceptional problem-solving skills

Required candidate level: Mid level

Additional information

Individuals seeking employment at EasyDMARC are considered without prejudice to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable laws.

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Armenian startup EasyDMARC has featured on the DMARC Software Market report, put together by independent analysts, as one of the world’s leading DMARC providers.

EasyDMARC offers solutions against email fraud and enhances email authentication (which decreases the probability of messages getting sorted into the spam box).

EasyDMARC’s solutions reduce the risks of financial and data loss for companies and increase the trust toward their domains.

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Tells the CEO & Co-Founder of EasyDMARC Gerasim Hovhannisyan:

Several years ago I had my wake-up call - a severe email phishing attack on one of the partner companies where I consult for information security. Within several hours I had to realize that the incident not only destroyed the seemingly safe security measures that I have designed but also caused financial and reputational damages to the company. Back then I went through an ordeal of exploring the most up-to-date email security technologies for several months. The deeper I dug and the more I tested various open source solutions and services, the more obvious it became that there is no single close-to-perfect solution that could give effective and sustainable results. This was the point when I realized we needed an all-in-one solution and we could get there by automating and setting up our own processes for e-mail authentication deployment. I asked Avag, a trusted colleague, a person who never gives up coding and automating relevant processes to team up with me. We had many ups and downs but we never hesitated that we are going to set this up for success and we will see the light at the end of the tunnel. 

At the end of 2017, Avag and I ended up with the first version of EasyDMARC which worked through CLI and solved many integration, ongoing analysis, and monitoring problems. We were very excited to see that we have created a very intuitive and integrated tool-set that covered all our frustrations that came from the existing solutions and most importantly, gave us a one-window solution for integrating and leveraging all existing e-mail security and deliverability protocols. 

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EasyDMARC "We are hiring"

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Annual salary review
Free language courses
Teambuilding and corporate events
Training program abroad
Flexible working schedule
Complimentary tea, coffee and refreshments
Local and online training package
"Baby born" package
Free parking
Day off
Knowledge sharing culture
Company performance-based bonuses
Special day-offs
Business trips
Professional Certification/College Reimbursement
Staff referral program
Time off

Contact details


Phone: +37491001229

Address: 24/16 Azatutyan Ave, Yerevan, Armenia

Find EasyDMARC on social media