Operations Representative (Customer Support, Logistics Specialist)

Deadline: 01 May 2024

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Buymie LTD is an Armenian/Irish co-founded tech company that provides grocery delivery services across Ireland and parts of Britain. Buymie is currently growing and looking to extend its team in Armenia.

We are searching for an Operations Representative (Customer Support and Logistics) to join our team. As an Operations Representative, you will work within our team to ensure the smooth running of day-to-day operations.

Job responsibilities

  • Answer inbound queries from customers and shoppers/contractors (via email, Chat, Phone)
  • Follow up on the company’s set procedures and policies
  • Communicate with customers and contractors to resolve problems
  • Provide feedback to relevant departments to help improve the customer and shopper experience
  • Assist the Shopper/Customer Support team in daily work, if needed
  • Actively monitor the assigned channels in Slack and take action
  • Participate in the weekly Operations team meetings
  • Detect and report the tech issues/bugs and suggest ideas via the set procedure
  • Perform other duties as assigned

Required qualifications

  • Up to 2 years of experience in a relevant position
  • Excellent written and spoken English
  • A desire to learn and prove yourself in a fast-moving environment
  • Able to effectively communicate with a wide range of people via telephone or email
  • Ability to quickly assess a situation and problem-solve to the point of resolution
  • Previous experience in a customer-facing role is a plus
  • Previous experience in a tech startup is a plus
  • Able to learn and adapt quickly to a multinational working environment
  • Availability to work night shifts (not overnight) and weekends

Required candidate level: Mid level

Additional information

To apply for this position please follow the link. Only shortlisted candidates will be invited for an interview.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Customer Service skills

Logistics Management

Soft skills

Ability to work independently

Problem solving 


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Annual salary review
Medical insurance
Teambuilding and corporate events
Local and online training package
Free parking
Knowledge sharing culture
Special day-offs

Contact details

Website https://buymie.eu

Address: 24/17 Azatutyan Ave, Yerevan, Armenia

Find Buymie on social media