Оператор call-центра

Deadline: 09 August 2024

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Компания Глоббинг ищет сотрудников для обслуживания наших клиентов в Казахстане. Знание русского языка на уровне носителя - обязательное условие для устройства на данную вакансию.

Условия:

  • Оформление по ТК;
  • Фиксированная зарплата;
  • Ежеквартальная бонусная система;
  • График работы – 8 часов, 5 дней в неделю; с 08:00-17:00 или с 09:00-18:00.
  • Тип графика – плавающий (нет фиксированных выходных).

Job responsibilities

  • Отвечать на входящие звонки, отвечать клиентам в социальных сетях и по электронной почте;
  • Предоставлять клиентам информацию об услугах и продуктах компании;
  • Изучать, выявлять и разрешать жалобы клиентов в соответствии со стандартами компании;
  • Заполнять журнал вызовов и отчетные файлы;
  • Своевременно справляться с большим количеством входящих и исходящих звонков;
  • Привлечь клиентов и построить с ними долгосрочные и стабильные отношения, приложив дополнительные усилия;
  • Другие поручения руководителя.

Required qualifications

  • Высшее образование
  • Знание русского языка на уровне носителя
  • Грамотная речь;
  • Ответственное отношение к клиенту
  • Коммуникабельность;
  • Желание развиваться и работать в сфере продаж;
  • Знания ПК - уверенный пользователь.

Required candidate level: Junior

Additional information

Аpply online via staff.am and follow entire application process.

Professional skills

MS Excel

MS Windows, MS Office

Asana

Soft skills

Negotiation skills

Written communication skills

Positive attitude

Problem solving 

Customer/service oriented

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Education is the best investment!

At Globbing, we believe that education is the best investment. About 630 students have worked or completed professional training with the Globbing team for the last five years. At the moment, there are also a number of students in our team who got the opportunity to work in a mega-successful startup and gain work experience. Continuing our idea, we are introducing a new, unique “Globbing Student” membership, which will provide a number of benefits to students, and most importantly, the opportunity to participate in “Globbing Scholarship”.

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Ginnovation

It's been 5 years since we met. Together we managed to introduce endless innovations and change the shopping culture in Armenia once and for ever. Globbing paved the way for other organizations, and Armenia was named the most innovative country in the region according to NBC and ABC. To do the almost impossible - to dedicate yourself to limitless innovation. Welcome to Ginnovation. From now on, every week we will introduce you to new big and small innovative features that will make online shopping even more convenient. We were the first to introduce:

• Online shopping stores

• Actual weight calculation

• First robotic innovation system

• Integration with Customs authorities

• The first automatic lockers in Armenia

• The first franchising program in Armenia and much more.

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Online Shopping Fest - the biggest E-commerce event in the region

On November 23, Globbing hosted the most awaited and largest event of the year in the field of e-commerce and shopping. Many celeb guests, thousands of visitors, trainings from speakers, tips on how to save money, endless positive vibes and surprises.

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Benefits

Teambuilding and corporate events
Local and online training package
"Baby born" package
Company performance-based bonuses
Reward System
Gamezone or fun activities
Staff referral program
Business trips
Professional Certification/College Reimbursement

Contact details

Website http://globbing.com

Phone: +37460616616

Address: 44/53 Hr. Kochar str., Yerevan, Armenia

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