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Technical Support Engineer

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Deadline: 10 August 2024

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

EasyDMARC is a leading email security solutions provider, dedicated to helping organizations worldwide safeguard their businesses' security in cyberspace. Our solution is designed to prevent companies from data leakage, protect them from financial loss, and counter email phishing attacks.

We are committed to providing top-notch support to our customers, and we're looking for a motivated and ready-to-become-expert individual to join our team as a Technical Support Engineer.
He/she will become an integral part of our team and will be responsible for helping our global customer base with the implementation of email security measures, troubleshooting issues, and providing exceptional support.

Job responsibilities

  • Assist customers with the setup and configuration of email security protocols, including SPF, DKIM, DMARC, BIMI and MTA-STS
  • Respond to customer inquiries and resolve technical issues through email tickets, live chat, and other communication channels
  • Become a subject matter expert in email security and EasyDMARC's products and services
  • Work closely with Quality Assurance (QA), Engineering, and Product teams to provide input for product enhancements
  • Collaborate with customers to ensure they fully understand and benefit from our email security solutions

Required qualifications

  • Exceptional and expert-level English communication skills, both written and spoken
  • A strong desire to learn and adapt to new technologies and concepts
  • Prior experience in technical support or customer service is a plus but not required
  • Familiarity with email security protocols (SPF, DKIM, DMARC) is a plus but not required
  • A passion for problem-solving and helping customers

Required candidate level: Junior

Additional information

Why Join EasyDMARC:

  • Opportunity to work in the dynamic and growing field of email security
  • Collaborate with a diverse and talented team of professionals
  • On-the-job training and opportunities for skill development
  • A chance to make a real impact in the world of cybersecurity

If you're passionate about helping customers, have exceptional English skills, and are eager to learn and grow in a fast-paced environment, we encourage you to apply for the position of Technical Support Engineer at EasyDMARC.

Individuals seeking employment at EasyDMARC are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable laws.

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Professional skills

English

Support

IT Support

Native/near Native English

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EASYDMARC FEATURES AMONG TOP 5 EMAIL SECURITY COMPANIES

Armenian startup EasyDMARC has featured on the DMARC Software Market report, put together by independent analysts, as one of the world’s leading DMARC providers.

EasyDMARC offers solutions against email fraud and enhances email authentication (which decreases the probability of messages getting sorted into the spam box).

EasyDMARC’s solutions reduce the risks of financial and data loss for companies and increase the trust toward their domains.

https://itel.am/en/news/11839

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DO YOU WANT TO KNOW HOW THE JOURNEY TO E-MAIL SECURITY STARTED AT EASYDMARC?

Tells the CEO & Co-Founder of EasyDMARC Gerasim Hovhannisyan:

Several years ago I had my wake-up call - a severe email phishing attack on one of the partner companies where I consult for information security. Within several hours I had to realize that the incident not only destroyed the seemingly safe security measures that I have designed but also caused financial and reputational damages to the company. Back then I went through an ordeal of exploring the most up-to-date email security technologies for several months. The deeper I dug and the more I tested various open source solutions and services, the more obvious it became that there is no single close-to-perfect solution that could give effective and sustainable results. This was the point when I realized we needed an all-in-one solution and we could get there by automating and setting up our own processes for e-mail authentication deployment. I asked Avag, a trusted colleague, a person who never gives up coding and automating relevant processes to team up with me. We had many ups and downs but we never hesitated that we are going to set this up for success and we will see the light at the end of the tunnel. 

At the end of 2017, Avag and I ended up with the first version of EasyDMARC which worked through CLI and solved many integration, ongoing analysis, and monitoring problems. We were very excited to see that we have created a very intuitive and integrated tool-set that covered all our frustrations that came from the existing solutions and most importantly, gave us a one-window solution for integrating and leveraging all existing e-mail security and deliverability protocols. 

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EasyDMARC "We are hiring"

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Benefits

Annual salary review
Free language courses
Teambuilding and corporate events
Training program abroad
Flexible working schedule
Complimentary tea, coffee and refreshments
Local and online training package
"Baby born" package
Free parking
Day off
Knowledge sharing culture
Company performance-based bonuses
Special day-offs
Business trips
Professional Certification/College Reimbursement
Staff referral program
Massage
Time off

Contact details

Website https://easydmarc.com/

Phone: +37491001229

Address: 24/16 Azatutyan Ave, Yerevan, Armenia

Find EasyDMARC on social media