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Technical support specialist

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Deadline: 23 May 2024

Employment term: Contract

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

Freedom Broker Armenia is an investment company with access to the US, European and CIS stock markets. Freedom Broker Armenia is a part of the Freedom Holding Corp. International public holding (FRHC), registered in the USA, state of Nevada, specializing in providing investment services in the global stock markets.

We are excited to present an opportunity to join our team as a Technical support specialist. In this role, you will provide comprehensive support for the IT infrastructure.

Job responsibilities

  • Receive user requests via ServiceDesk, mailbox, ip-telephone or directly from users in office;
  • Primary diagnostics and solution of system-technical and program-technical problems within the area of responsibility of the system-technical support line;
  • Troubleshooting office IT equipment and its internal software (if the fault is at a level accessible to the user or administrator). In the event of a serious hardware failure, the equipment is prepared for transfer to a service center. Upon returning from the service center, the equipment must be checked for malfunction;
  • Interaction with specialists from other IT departments of the company (ticket escalation);
  • Preparation of instructions and other technical documentation in the corporate WIKI.

Required qualifications

  • OS Windows - experience with desktop operating systems at the system administrator level.
  • Network - understanding the basic principles of building Local Area Networks (LAN). Knowledge of key network protocols. Ability to diagnose network issues at the user resource level, and knowledge of built-in OS utilities for diagnosing and determining the cause of malfunction or inaccessibility.
  • Software - knowledge of fundamental office application software (office suites, archivers, audio-video editors, web browsers), experience in installing and uninstalling software.
  • Hardware - solid knowledge of the internal components of Desktop and Laptop PCs. Experience working with office-grade Enterprise multifunction printers. Experience with IP phones and softphones.
  • Errors - the ability to read error codes and determine possible causes of OS/software/service malfunctions based on the error code.
  • Higher education.
  • Proficiency in Russian and English languages.
  • Relevant work experience of 3 years and more.

Required candidate level: Mid level

Additional information

Аpply online via and follow entire application process.

Professional skills

MS Windows, MS Office


MacOS server


Soft skills

Problem solving 


Ability to work under pressure

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Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Sport package

Contact details

Phone: +37412252252

Address: 2/2 Մելիք Ադամյան փողոց, Yerevan, Armenia