Technical support specialist with knowledge of Arabic

We are a premier B2B consulting company  focused on payment expansion, marketing strategies, accounting solutions, and technical support services. With a global network of partners dedicated to excellence and innovation, we deliver exceptional solutions to businesses around the world. Kickstart your career in Account Management by joining our dynamic, challenging, and rewarding team.

• Provide technical support to customers in Arabic via various channels (email, chat).
• Diagnose and resolve technical issues related to company products and services.
• Advise users on the setup and operation of software and hardware.
• Collect and analyze information about issues, escalating complex cases to the next level of support.
• Create and update documentation and knowledge base for customers and internal staff.
• Participate in training and development of new support staff.

• Knowledge of Arabic at or near native level
• Knowledge of business correspondence ethics.
• Confident PC user (MS Office)
• Experience in tracker programs for project management such as Youtrack, Trello, etc. is preferred.
• Attentiveness, stress resistance, diligence.
• Ability to multitask

• Experience working in international companies is an advantage.
• Knowledge of additional languages is welcomed.
• Possibility of business trips and participation in international projects.

Role Benefits:

• Competitive experience-based salary.
• Coverage for employee health insurance.
• Employment under local labor legislation.
• Flexible work schedule with a start time between 10:00 and 12:00.
• 4 extra annual paid days off (in addition to 20 days of vacation).
• Corporate discount at sports centers, educational and language courses.
• Free daily meals provided at the office.
• Comfortable office in the center of Yerevan.