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Inbound Communication Team Specialist (Contact Center)

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Yerevan
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Full time
Employment term:
Permanent
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31 January 2025
Job Description:

Shift work 

The incumbent will be responsible for detailed presentation of the bank's products and services to existing and potential customers; handling of customer inquiries through remote communication means (phone, e-mail, webchat, online banking, etc.); cross-selling the bank's products as per tasks and target segments set by supervisor. 

Job responsibilities
  • Effectively answer phone calls, handle inquiries related to service, products and transactions in accordance with the bank's internal legal acts
  • Provide comprehensive consultation and advice to the bank's existing and potential clients by phone or other remote communication channels, stimulate clients' interest towards the services and products offered by the bank
  • Cross-sell banking services and products to existing and potential clients by phone or other remote communication channels
  • Promptly respond to card-related inquiries (provide information about transaction, handle card blocking/unblocking requests), working closely with card service and fraud monitoring functions of the bank to protect clients' interests
  • Perform client account operations within the scope of phone banking and distance banking services
  • Demonstrate flexibility as to changes in working hours and other changes implied by job requirements
  • Perform other duties as assigned
Required qualifications
  • University degree in economics, humanities, linguistics or related fields
  • At least 1 years of work experience in customer service
  • Experience in service, phone sales/marketing, sales promotion and/or marketing will be an advantage
  • General knowledge of banking services and products is desirable.
  • Basic knowledge of the banking sector and civil legislation
  • Communication skills
  • Ability to work under pressure
  • Negotiation skills
  • Team player skills
  • Ability to handle stressful situations
  • An exceptional hard worker with a strong sense of responsibility
  • Profound knowledge of MS Office, proficiency in AS-Bank Operational Day
  • Excellent command of Armenian, Russian and English
Required candidate level
Mid level
Professional Skills
MS Office
English
Russian language
Armenian
Personal skills
Negotiation skills
Written communication skills
Customer/service oriented
Additional Information:

Remuneration and benefit package

Competitive. Package of benefits for Ameriabank employees, including annual bonus, insurance, preferential terms for banking services, training and development opportunities, individual professional development plan, etc.

Working hours:

Standart 09:00-18:00, 10:00-22:00

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About company

Ameriabank CJSC is a universal bank offering financial services.  We attract talents to the Ameria team and build strong and long-lasting relationships creating a beautiful environment for dreaming and pursuing dreams together. Our services, people-focused solutions and our desire to make a difference help us build a better world and contribute to the comfort and happiness of our teammates, customers and partners. 

Benefits
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Annual bonus
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Annual salary review
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Free language courses
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Medical insurance
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Teambuilding and corporate events
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Training program abroad
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Local and online training package
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Complimentary tea, coffee and refreshments
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"Baby born" package
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Company performance-based bonuses
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Day off
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Business trips
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Physical Wellbeing Programs
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Employee Discounts & Perks
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Global Business Travel Insurance
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Professional Development Reimbursement
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