Junior Business Analyst

Deadline: 06 April 2023

Employment term: Permanent

Category: Data Research/Analysis

Job type: Full time

Location: Yerevan

Job description:

Join us in creating the most personalized cloud communication solutions worldwide together!

Why Dexatel: Dexatel provides an omnichannel messaging platform, powering enterprise-level business communications. We work with Google, Tik Tok, Vodafone, Viber, SAP, and other global brands. Founded in Estonia we had significant growth featuring in Financial Times as one of the fastest-growing companies in Europe, two years in a row.

Our mission is to provide a personalized and individual experience to every customer. We are looking for highly motivated entry level Business Analysts to join our growing Business Analysis team.

About the role: The specialist in this role will be responsible for the processes and product analysis and risk assessment. The main goal is to understand the fields of improvement through analysis and reveal what risks can arise.

Job responsibilities

What you will do:

  • Analyze data to identify patterns and trends that can inform process improvement and business decisions;
  • Analyze the quality of the products through conversion rates and understand the optimization opportunities and fields;
  • Assist senior members of the team with projects, conducting research, and compiling data as needed;
  • Analyze the traffic data, in particular the routes and ways of improvement on an ongoing basis;
  • Communicate with heads of divisions, managers and other involved stakeholders to gather information about their needs and preferences;
  • Conduct aggregation of the information from different sources about industry trends and competitor activity in order to identify opportunities for improvement and make optimization offers accordingly;
  • Conduct market research to determine which type of products or services are likely to be profitable in different markets;
  • Create reports based on data analysis results to present findings to managers;
  • Recommend changes to existing business practices based on analysis of data.

Required qualifications

What you will bring:

  • 1+ year of experience in Business Analysis or other relevant role;
  • Advance analytical skills in MS Excel and similar tools;
  • Excellent Communication Skills in English and Russian(Written & Verbal);
  • Outstanding analytical mindset and attention to detail;
  • Great organizational, task- and time-management skills;
  • Initiativeness and critical thinking;
  • Willingness to learn and develop new skills;
  • Willingness to work in a dynamically growing team and culture.

Required candidate level: Junior

Additional information

Additional information

Dexatel is now one of the leading omnichannel solutions providers in the Cloud Communications industry. Our client portfolio consists of over 800 clients and operators, including 300 major ones. Our list of celebrity partners includes names such as Tik Tok, Google, Viber, Deutsche Telekom, China Telecom, Vodafone, T-Mobile, Orange Spain, Orange Poland, CenturyLink, Cellcom and SAP.

We see success in our business not only by displaying high-quality standards and professional development but also by creating an atmosphere in the workplace that will itself be a source of inspiration for each of us at the Company. We have adopted the principle of creating and maintaining a healthy working environment based on tolerance, equality and non-discrimination. Our Company provides everyone with the opportunity for self-development and progress without limitations.

If you are excited about this opportunity, then take your portion of the challenge and send your CV to hr@dexatel.com indicating the title (“Junior Business Analyst") in the subject line of the email.


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Professional skills

MS Excel


Russian language

Soft skills

Analytical skills

Critical thinking

Fast learning ability

Attention to details

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Career Path at Dexatel

At Dexatel we strongly believe that the team is our main asset. 

We encourage and promote teamwork which boosts productivity and makes our team members feel less isolated, it also helps them to feel more engaged with their tasks. At Dexatel, we created the best atmostphere at the office, because we know that healthy and happy employees are more motivated and engaged. We train, coach and teach and therefore providing opportunites for growth and self-development. 

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Moving To Our New Home

WE ARE MOVING TO OUR NEW HOME! Dexatel team is moving to its new, vibrant, and supercool office!

Just as the old one, this beauty is a new home, where we'll be facing bigger challenges, solving tougher problems, and achieving higher heights. BUT, FIRST, WE'D LOVE TO PAY A TRIBUTE TO THE OLD ONE For 4 years our good old office welcomed and hugged us as a home, serving as the place where DexaTeam was built and our unique culture was formed. But, the time has come for the Team to move on and enjoy huge enhancements within Dexatel Culture & Lifestyle.

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Annual bonus
Free language courses
Annual salary review
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Day off
Company performance-based bonuses
Sport package
Local and online training package
Gamezone or fun activities
Reward System
Training program abroad


Contact details

Website https://dexatel.com/

Address: 4 Amiryan St, Yerevan, Armenia

Find Dexatel on social media