Knowledge Base Editor (part-time)

Deadline: 12 July 2019

Employment term: Permanent

Category: Other IT

Job type: Part time

Location: Yerevan

Job description:

Joomag culture thrives on open communication and exchange of ideas. Our team member is identified not only by the high level of professionalism but also of passion and enthusiasm towards Changes. Getting results and being effective is crucial; we Dream Big and become smarter every day.

Our Customer Service Department has a significant impact on the success of the business, as it creates an image of Joomag and lasting impression in the eyes of our customer. That is why both teams of the department (Customer Care, Customer Success) target designing successful long-term relationships with our customers and putting their wishes at the centre of operations.  

We welcome talented Knowledge Base Editor to carry out the Knowledge Management vision while accurately managing knowledge articles for Joomag’s customer self-help platform.  

 

Job responsibilities

Performance objectives

1. The first performance objective is to assure the ideal customer experience.

This means:

1. Close to native fluency in English։ you will be fully involved in Knowledge Base processes while creating, reviewing and maintaining articles in English.

2. Excellent written communication skills: Articles about Joomag’s product and features are being published at Joomag’s Help Centre with the goal of fully assisting customers with their issues and challenges. So, you are expected to write articles succinctly and dynamically while ensuring the KB is up to date and relevant to Joomag product updates.

3. Tech-savviness: here’s the list of technological tools you will directly use in your work -  Elevio, Adobe Fireworks, ScreenToGif and Adobe After Effects. You will start your job with onboarding program and several mentor shadow sessions aimed to show and teach you everything, however being at least enthusiastic to become savvy with technology is a must.

 

2. The second objective is to "Work Like a Team, Live Like a Family".

We spend a lot of time together. As a result, we’ve come to know each other as a family. We take care of our own, celebrate success, learn through failure and respect each other regardless of our different viewpoints. So you need to:

- demonstrate reliability։ do your fair share to work hard and meet milestones. Consistency is key.

- cooperate: we achieved total synergy in our work, thus you are expected to figure out ways to work together with different teams (specifically Marketing and Customer Care departments), solve problems and get common work done.

- share openly and willingly: beyond discussions & meetings, everyone in Joomag feels comfortable talking with one another, sharing opinions and accepting those from others. Thus it’s important for you to be willing to share knowledge, and experience taking the initiative to keep other team members informed and engaged.

Additional information

Final notes

  • Joomag Armenia office is located on Saryan street,

  • All working relationships are systemized by Armenian Labour Law.

 

Why join Joomag?

Professional skills

Adobe After Effects

Soft skills

Written communication skills

Customer/service oriented

Teamwork

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Application procedures

Apply here: http://bit.ly/2X5WXvR

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Contact details

Website https://www.joomag.com/

Phone: (055) 877-955

Address:

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