Live Casino Shift Manager

Deadline: 17 March 2021

Employment term: Permanent

Category: Business/Management

Job type: Full time

Location: Yerevan

Job description:

SoftConstruct is looking for experienced Live Casino Shift Manager to join our professional team.

Job responsibilities

  • Lead, manage and mentor a team of live support, live dealers and technical specialists.
  • Develop a reporting framework for Live Casino product performance and new releases and maintain reporting responsibilities on weekly and monthly bases․
  • Maintain company operating standards and demonstrate professionalism that reflects our brand and company values․
  • Responsible for activities related to implementation, operation, support, and enhancement of casino systems and ensuring the successful delivery of the casino product in all current and future licensed jurisdictions.
  • Identify, escalate and manage resolution of issues on all casino services and software.
  • Monitor performance to proactively identify efficiency issues and propose solutions.

Required qualifications

  • At least 2 years of experience in the gaming industry, with advanced knowledge of Live Casino online gaming regulations, industry trends, best practices, and applicable laws regarding online gaming.
  • Strong competency in managing, challenging and motivating highly skilled team members.
  • The ability to work under pressure and to strict deadlines.
  • Ability to work independently and proactively identify areas for improvement.
  • Exceptional communication, organizational and interpersonal skills.
  • Be able to demonstrate a high level of integrity and work ethic.
  • Excellent knowledge of English and Russian.

Required candidate level: Senior

Additional information

Interested candidates are encouraged to submit a CV to [email protected] email address with a note of "Live Casino Shift Manager" in the subject line.

Please clearly mention that you have heard of this job opportunity on

Professional skills

Business management

Business relationship building

Project management

Staff management

Task management

Soft skills

Ability to work independently

Leadership skills

Problem solving 

Coaching /mentorship


Decision making

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About SoftConstruct

You still don't know what we are doing, do you? Then this video is for you. The video gives information about main activity of SoftConstruct. We do not only create products but we also offer full support to our partners.

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Free language courses
Medical insurance
Teambuilding and corporate events
Staff referral program
Day offs
Free parking


Contact details


Phone: (010) 510051

Address: Garegin Hovsepyan 20, Yerevan, Armenia