Live Chat Advisor

Deadline: 14 February 2020

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

We have a fantastic opportunity for the right candidate to join our small and friendly Live Customer Chat team. The candidate will be self-motivated, passionate about interacting with customers using social media tools, strong written English language skills and enjoys working in a multi-cultural team. 

Job responsibilities

As a Live Chat Advisor, you will be responsible for: 

  • Acquiring customer details over Live Chat
  • Responding to customers via Live Chat
  • Providing accurate and complete information, using the correct methods and tools.
  • Meeting personal and team targets
  • Handling customer queries and complaints, providing appropriate resolutions where possible; escalating cases
  • Following communication procedures, guidelines and policies


Required qualifications

If you have the following skills or experience, then this could be the ideal Live Chat Advisor role for you…

  • Experience of working with social media, apps and webchat
  • Some chat experience within a sales or customer service environment
  • Ability to chat with multiple customers simultaneously
  • Excellent computer skills – working on Window packages and fast typing skills
  • Excellent English language written skills
  • Attention to detail and excellent spelling, grammar and punctuation on informal and formal written communication
  • Ability to work under pressure

Additional information

Please send your CV in English to [email protected]technology. In the subject of your email, please mention 'Live Chat Advisor'.

BookAMed is a healthcare recruitment platform. We have a friendly and hard-working culture in our team. We help each other and try to excel as a team. We pride in this friendly and supportive culture and are looking for like-minded people to join our team. For more details please visit

You can apply online via or follow the below application procedure.

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Professional skills

Customer Service skills

Soft skills

Ability to work independently

Ability to work under pressure

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