Online Customer Service Specialist

Deadline: 03 June 2022

Employment term: Permanent

Category: Banking/credit

Job type: Other

Location: Yerevan

Job description:

If you are a person with:

  • eagerness to find out-of-box solutions and use innovations;
  • strong interpersonal and communication skills, ability to work in team;
  • high sense of responsibility;
  • excellent knowledge of Armenian and English languages;

Then we are waiting for you.

Join our team and get:


  1. medical insurance;
  2. favorable terms of Evocabank products, insurance discounts;
  3. high performance, holiday and year-end bonuses;
  4. bonuses on occasion of birthdays, marriage or birth of a child;
  5. day-Offs;
  6. comfortable lunch and break zone;
  7. stylish and free dress code;
  8. an environment equipped with innovative software and state-of-the-art hardware;
  9. special courses, great options for personal and career growth;
  10. participation in international conferences and business trips abroad;
  11. English courses in Evocabank;
  12. corporate social responsibility and participation in cultural events;
  13. team-building and corporate events.

Job responsibilities

  • proceed customer applications submitted through online systems;
  • implement transactions by fast money transfer systems;
  • implement other online services provided by the Bank;
  • reply to messages sent by clients via online systems;
  • in case of any problems with the online systems contact the customer and quickly fix the issues;
  • in case of suspicious transactions or rejected ones, contact the customer and provide details about the rejection.

Required qualifications

  • university degree in economics or finance;
  • at least a year's professional experience in the field;
  • excellent command of Armenian banking legislation;
  • good knowledge of MS Word, MS Excel as well as AS-Bank 4.0 software programs;
  • international qualifications will be a strong plus;
  • negotiation and conflict management skills;
  • excellent communication skills, literate speech;
  • advanced analytical skills;
  • customer-oriented approach;
  • ability and desire to learn quickly;
  • excellent command of Armenian, Russian and English.

Required candidate level: Mid level

Additional information

Interested applicants should send their CVs in Armenian or in English to: [email protected] indicating "Online Customer Service Specialist" in the subject line of the e-mail.

Only short-listed candidates will be interviewed. 

Please clearly mention that you have heard of this job opportunity on staff.am

Soft skills

Leadership skills

Time management

Teamwork

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Benefits

Annual bonus
Free language courses
Annual salary review
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Company performance-based bonuses
Day off
Reward System
Local and online training package
Gamezone or fun activities
Professional Certification/College Reimbursement
Financial services with preferential rates

Contact details

Website https://www.evocabank.am/home.html

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