Operations Center Engineer

Deadline: 01 May 2021

Employment term: Permanent

Category: Software development

Job type: Full time

Location: Yerevan

Job description:

ServiceTitan operations center will own a wide variety of responsibilities from deep technical duties in DevOps, incident management and documentation, processes management, monitoring of a diverse range of technical services and interact with most of technical teams.
To support ServiceTitan fast growing technical teams and cloud infrastructure, we are building three shifts with two engineers per shift to be able to provide 24/5 coverage. Armenia team of four engineers will cover two shifts during the day and night hours will be covered by our 3rd shift in the United States. Operations team will be managed by the Operations Center Manager located in Armenia.

Job responsibilities

  • Monitor and troubleshoot internal and external services used by ServiceTitan SaaS applications.
  • Participate in 24/5 shift rotation.
  • Collaborate with application and infrastructure owners to resolve performance issues.
  • Identify areas of importance to develop, update and improve.
  • Work with tools, scripts and interfaces to mature current monitoring and alerting capabilities.

Required qualifications

  • Must have a good command of English language.
  • Must have one or more strong IT technical skills.
  • Good documentation skills.
  • Experience of incident management. 
  • Experience with system/application monitoring and alerting tools.
  • Strong passion to extend IT skills and passion to learn new things.
  • Natural networking person, to pass information or to extract information. 
  • Knowledge of other languages is a pluse.

Preferred Skills (if you have one of the following skills, this will be significant bonus)

  • C# programming, MSSQL databases, Cloud (Azure and/or AWS)
  • JIRA, DataDog, Kibana (ELK), Opsgenie.
  • Certifications are a plus: ITIL and/or familiarity with other frameworks.

Required candidate level: Mid level

Additional information

We are looking for interesting, smart and diverse people. Full of energy, passion and ready to move fast but at the same time patient and realistic, understanding that others around you might need time and patience.

Professional skills

.NET Framework


Network administration


Soft skills

Ability to work independently

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Application procedures

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$165M For ServiceTitan and the Future of Home Services

The founding of ServiceTitan is very much the story of the American dream.

When Vahe and I tell it, we often say that it started in college, where we first met. But the truth is that the story started long before that, when both of our families first immigrated to this country. When they did, they did so with no money. No jobs. No language skills. But they worked extremely hard to build a life for us, to put food on the table, and to put us through school.

So when we graduated from Stanford and USC, we both decided not to take high profile tech jobs in the Bay Area. Instead, we went back home and used our skills to help the family plumbing and air conditioning businesses. We owed it to them, after the years of dedication and hard work they put in to make sure we had an even better life than they had.

Six years later, the software platform we built for them has grown to become a critical tool for companies across the US and Canada. And today, we’re proud to announce another milestone for ServiceTitan, as well as a milestone for vertical software and SoCal: a $165 million Series D at a $1.65 billion post-money valuation led by Nina Achadjian at Index Ventures, who joins our board, along with new investors Dragoneer and T Rowe Price, and existing investors Iconiq, Battery and Bessemer. This is the largest raise ever for a vertical SaaS company and the largest SaaS round in Southern California history.

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Why ServiceTitan?

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#WorkFromHome. The Best Experiencne of ServiceTitan

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Contact details

Website https://www.servicetitan.com/

Phone: +37499094095

Address: 2/2 Melik Adamyan St, 3rd floor, Yerevan, Armenia

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