Operations Center Engineer
Deadline: 01 May 2021
Employment term: Permanent
Category: Software development
Job type: Full time
Location: Yerevan
Job description:
ServiceTitan operations center will own a wide variety of responsibilities from deep technical duties in DevOps, incident management and documentation, processes management, monitoring of a diverse range of technical services and interact with most of technical teams.
To support ServiceTitan fast growing technical teams and cloud infrastructure, we are building three shifts with two engineers per shift to be able to provide 24/5 coverage. Armenia team of four engineers will cover two shifts during the day and night hours will be covered by our 3rd shift in the United States. Operations team will be managed by the Operations Center Manager located in Armenia.
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Job responsibilities
- Monitor and troubleshoot internal and external services used by ServiceTitan SaaS applications.
- Participate in 24/5 shift rotation.
- Collaborate with application and infrastructure owners to resolve performance issues.
- Identify areas of importance to develop, update and improve.
- Work with tools, scripts and interfaces to mature current monitoring and alerting capabilities.
Required qualifications
- Must have a good command of English language.
- Must have one or more strong IT technical skills.
- Good documentation skills.
- Experience of incident management.
- Experience with system/application monitoring and alerting tools.
- Strong passion to extend IT skills and passion to learn new things.
- Natural networking person, to pass information or to extract information.
- Knowledge of other languages is a pluse.
Preferred Skills (if you have one of the following skills, this will be significant bonus)
- C# programming, MSSQL databases, Cloud (Azure and/or AWS)
- JIRA, DataDog, Kibana (ELK), Opsgenie.
- Certifications are a plus: ITIL and/or familiarity with other frameworks.
Required candidate level: Mid level
Additional information
We are looking for interesting, smart and diverse people. Full of energy, passion and ready to move fast but at the same time patient and realistic, understanding that others around you might need time and patience.
Professional skills
.NET Framework
MSSQL
Network administration
Kibana
Soft skills
Ability to work independently
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Application procedures
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About Company
ServiceTitan is a mobile, cloud-based software platform that helps Home Service companies streamline operations, improve customer service, and grow their business. We develop a backbone end-to-end solution for the multi-billion dollar Residential Home Service industry. Integrated CRM, intelligent dispatching, comprehensive reporting, marketing campaign tracking and management, mobile client for technicians in the field, integration with a variety of other software products, including Quickbooks and Intacct — these are just some of features ServiceTitan provides for its customers. Besides that, we bring a modern SaaS infrastructure to an industry traditionally underserved by software. We enable our customers to more easily manage their business, gain a lot of transparency on its state, and in the end, earn more.
We're a startup that is already successful — thousands of customers, rapid growth, incredibly low customer churn rate, and funding provided by top-tier investors in cloud software are just some of the indicators of this. Yet we are young enough to enable our team members with a very significant growth potential — both in terms of career and in terms of equity.
If you are intelligent, humble, and passionate about making a huge difference in the lives of hard-working people, ServiceTitan wants to be your platform for achieving the extraordinary. Join us.
Benefits:
- Stock options in one of the fastest-growing start-ups in Los Angeles
- An opportunity to grow in both skill and responsibility as the company scales
- Make a noticeable impact on your co-workers and customers
- Flexible vacation policy
- Flexible working hours
- Parental leave
- A world-class health insurance plan
- Free lunch every day
- Snacks and munchies in the kitchen
- Wellness/gym package
- Mobile plan coverage
- Learning and development budget
- Parking coverage
- Referral bonuses
- Performance bonus
- ... and many more perks
$165M For ServiceTitan and the Future of Home Services
The founding of ServiceTitan is very much the story of the American dream.
When Vahe and I tell it, we often say that it started in college, where we first met. But the truth is that the story started long before that, when both of our families first immigrated to this country. When they did, they did so with no money. No jobs. No language skills. But they worked extremely hard to build a life for us, to put food on the table, and to put us through school.
So when we graduated from Stanford and USC, we both decided not to take high profile tech jobs in the Bay Area. Instead, we went back home and used our skills to help the family plumbing and air conditioning businesses. We owed it to them, after the years of dedication and hard work they put in to make sure we had an even better life than they had.
Six years later, the software platform we built for them has grown to become a critical tool for companies across the US and Canada. And today, we’re proud to announce another milestone for ServiceTitan, as well as a milestone for vertical software and SoCal: a $165 million Series D at a $1.65 billion post-money valuation led by Nina Achadjian at Index Ventures, who joins our board, along with new investors Dragoneer and T Rowe Price, and existing investors Iconiq, Battery and Bessemer. This is the largest raise ever for a vertical SaaS company and the largest SaaS round in Southern California history.
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Why ServiceTitan?
Why do you work at ServiceTitan? Staff.am asked some of our employees and here's what they had to say.
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#WorkFromHome. The Best Experiencne of ServiceTitan
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Contact details
Website https://www.servicetitan.com/
Phone: +37499094095
Address: 2/2 Melik Adamyan St, 3rd floor, Yerevan, Armenia
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