Platform Support Engineer

Deadline: 15 March 2020

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

Intelligent Digital Technologies is a Yerevan-based digital product development team of 25+ highly skilled professionals with vast experience in their respective fields.

Stationed right in the center of Armenia’s thriving tech startup hub, constantly on the lookout for young talent, our team constantly makes sure that we maintain the flexibility that is necessary to produce the perfect solution to every client's needs, taking on the challenges of the industry without hesitation.


Job responsibilities

Intelligent Digital Technologies (IDT) has an immediate need for a Platform Support Engineer with the following duties.

Primary Position Responsibilities

        Develop and maintain tables, indexes, stored procedures, views, functions.

        Construct and execute insert and update queries on large amounts of data.

        Assist software developers in the formatting of reports.

        Create test data sets and test modifications to our relevant departments.

Additional Position Responsibilities

        Use remote access software, MS SQL Server, and MS Access for troubleshooting and resolving problems with client databases and product upgrades. In addition, aid implementation staff in developing queries for loading and manipulating data sets in MS SQL Server and MS Access.

        Offer customer support including problem diagnosis, resolution, and supplemental training to clients via email and phone calls regarding the operation of our software products


Required qualifications

Required Technical Skills

MS SQL Server, MS Access, MS Excel, ANSI SQL


        5+ years of IT experience

        2+ years of Customer Service experience

        2+ years of query development experience

        Good at dealing with complex SQL query and query performance optimization.

        Ability to work both independently and with minimal guidance, as well as with a team

        Knowledge of C# .NET, OOP is a plus.

        Experience with MS SQL Server, MS Access, MS Excel, and ANSI SQL with a good understanding of database design and development.

        College or University Degree, Computer-related specialty, preferred

        Experience supporting a Microsoft and Web environment in a Help Desk or Desktop Support role

        Knowledge of server operations, infrastructure, web interfaces and remote access tools

        Software problem management and resolution experience

        Attention to detail

        Effective English communication in writing, reading, listening and speaking.


Required candidate level: Mid level

Salary: Competitive, based on qualifications

Additional information

Please submit your CV/Resume in English to: [email protected].

Please indicate "Platform Support Engineer" in the subject line of the email. 

Only shortlisted candidates will be contacted for the meeting.

You can apply online via or follow the below application procedure.

Please clearly mention that you have heard of this job opportunity on

Professional skills

MS Excel

MS Access



Soft skills

Ability to work independently

Positive attitude

Problem solving 


Communication skills

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Contact details


Phone: (011) 590-590

Address: 1/12 Nansen Street, 0056, Yerevan, Armenia

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