Post-sale Customer Service Specialist

Deadline: 15 April 2023

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

With over 2600 employees in 28 subsidiaries across the EMEA region, ASBIS is a pre-eminent global value add distributor, OEM, and solutions provider. We are distinguished by our in-depth industry insight and 32+ years of experience as a reliable global partner for clients and suppliers.

We are proud of being one of the certified companies by Great Place to Work®, the global authority on workplace culture, as we believe that our true asset is people. ASBIS invests a lot to create a workplace where every employee has consistently positive experience, professional growth, and appropriate support to unlock their potential and build a future with the company.

Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS.

About the position

Post-sale Customer Service Specialist is a team member responsible for the timely customer support by providing technical solutions to the problems.

We offer

· Opportunity to work for a financially strong, fast-growing multinational company

· Constant interaction with global teams of professionals 🎯

· International career opportunities 🚀

· Access to continuous professional development: training, certification programs, events, and team buildings

· Health insurance

· Work from home option

· Attractive remuneration package

· Life events’ gifts, corporate presents and awards, years of service bonuses 🎁

· Special prices for the Company products

Job responsibilities

  • Achieve sales targets for Apple and 3PP accessories in the service center.
  • Compliance with Apple Authorized Service Center Standards.
  • Continuous development, learning in the SEED System.
  • Welcome customers at the service center.
  • Identification of customer demand and appropriate procedural response.
  • Provide information on terms of service.
  • Actively offer service-center paid services to customers.
  • Answer to calls coming to service center.
  • Timely communication with users on social networks.
  • Conduct cash transactions.
  • Perform other relevant tasks as assigned by the management.

Required qualifications

  • Higher technical education.
  • Relevant work experience of 3+ years.
  • Excellent communication skills, ability to negotiate.
  • Discipline and ability to work within tight deadlines and strict KPIs.
  • Working knowledge of Armenian, Russian, and English.

Required candidate level: Not defined

Additional information

We are on a mission to bring technology to everyone and are looking for new colleagues. Are you the one? Apply now.


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Professional skills

Technical knowledge/competence

Soft skills

Negotiation skills

Customer/service oriented


Communication Skills

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Medical insurance
Local and online training package
Day off
Knowledge sharing culture
Company performance-based bonuses
No dress code
Paid vacations and sick time
Gifts for different occasions
Computer equipment provided
Discounts on company products and services; housing

Contact details

Phone: +37411311131

Address: Yerevan Plaza Business Center, Yerevan, Armenia

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