Post-sale Customer Service Specialist

Deadline: 15 April 2023

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

With over 2600 employees in 28 subsidiaries across the EMEA region, ASBIS is a pre-eminent global value add distributor, OEM, and solutions provider. We are distinguished by our in-depth industry insight and 32+ years of experience as a reliable global partner for clients and suppliers.

We are proud of being one of the certified companies by Great Place to Work®, the global authority on workplace culture, as we believe that our true asset is people. ASBIS invests a lot to create a workplace where every employee has consistently positive experience, professional growth, and appropriate support to unlock their potential and build a future with the company.


Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS.


About the position

Post-sale Customer Service Specialist is a team member responsible for the timely customer support by providing technical solutions to the problems.


We offer

· Opportunity to work for a financially strong, fast-growing multinational company

· Constant interaction with global teams of professionals 🎯

· International career opportunities 🚀

· Access to continuous professional development: training, certification programs, events, and team buildings

· Health insurance

· Work from home option

· Attractive remuneration package

· Life events’ gifts, corporate presents and awards, years of service bonuses 🎁

· Special prices for the Company products

Job responsibilities

  • Achieve sales targets for Apple and 3PP accessories in the service center.
  • Compliance with Apple Authorized Service Center Standards.
  • Continuous development, learning in the SEED System.
  • Welcome customers at the service center.
  • Identification of customer demand and appropriate procedural response.
  • Provide information on terms of service.
  • Actively offer service-center paid services to customers.
  • Answer to calls coming to service center.
  • Timely communication with users on social networks.
  • Conduct cash transactions.
  • Perform other relevant tasks as assigned by the management.

Required qualifications

  • Higher technical education.
  • Relevant work experience of 3+ years.
  • Excellent communication skills, ability to negotiate.
  • Discipline and ability to work within tight deadlines and strict KPIs.
  • Working knowledge of Armenian, Russian, and English.

Required candidate level: Not defined

Additional information

We are on a mission to bring technology to everyone and are looking for new colleagues. Are you the one? Apply now.

 

Please send your CV to hr@asbc.am  mentioning in the Subject line the position you are applying for.

 

Before applying for the above position please review our GDPR Candidate Privacy Notice here: https://www.asbis.com/gdpr-candidate-privacy-policy

By responding to the vacancy, you consent to the processing of your personal data indicated in your CV.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Technical knowledge/competence

Soft skills

Negotiation skills

Customer/service oriented

Detail-oriented

Communication Skills

Share this job via your favorite social media channel.

Staff.am article about ASBC

Apple-ի պաշտոնական գործընկերը գրասենյակ է բացում Հայաստանում:

View more

View Less

Benefits

Medical insurance
Local and online training package
Day off
Knowledge sharing culture
Company performance-based bonuses
No dress code
Paid vacations and sick time
Gifts for different occasions
Computer equipment provided
Discounts on company products and services; housing

Contact details

Phone: +37411311131

Address: Yerevan Plaza Business Center, Yerevan, Armenia

Find "ASBC" LLC on social media