Post-sale Customer Service Specialist
Deadline: 15 April 2023
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
With over 2600 employees in 28 subsidiaries across the EMEA region, ASBIS is a pre-eminent global value add distributor, OEM, and solutions provider. We are distinguished by our in-depth industry insight and 32+ years of experience as a reliable global partner for clients and suppliers.
We are proud of being one of the certified companies by Great Place to Work®, the global authority on workplace culture, as we believe that our true asset is people. ASBIS invests a lot to create a workplace where every employee has consistently positive experience, professional growth, and appropriate support to unlock their potential and build a future with the company.
Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS.
About the position
Post-sale Customer Service Specialist is a team member responsible for the timely customer support by providing technical solutions to the problems.
We offer
· Opportunity to work for a financially strong, fast-growing multinational company
· Constant interaction with global teams of professionals 🎯
· International career opportunities 🚀
· Access to continuous professional development: training, certification programs, events, and team buildings
· Health insurance
· Work from home option
· Attractive remuneration package
· Life events’ gifts, corporate presents and awards, years of service bonuses 🎁
· Special prices for the Company products
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Job responsibilities
- Achieve sales targets for Apple and 3PP accessories in the service center.
- Compliance with Apple Authorized Service Center Standards.
- Continuous development, learning in the SEED System.
- Welcome customers at the service center.
- Identification of customer demand and appropriate procedural response.
- Provide information on terms of service.
- Actively offer service-center paid services to customers.
- Answer to calls coming to service center.
- Timely communication with users on social networks.
- Conduct cash transactions.
- Perform other relevant tasks as assigned by the management.
Required qualifications
- Higher technical education.
- Relevant work experience of 3+ years.
- Excellent communication skills, ability to negotiate.
- Discipline and ability to work within tight deadlines and strict KPIs.
- Working knowledge of Armenian, Russian, and English.
Required candidate level: Not defined
Additional information
We are on a mission to bring technology to everyone and are looking for new colleagues. Are you the one? Apply now.
Please send your CV to hr@asbc.am mentioning in the Subject line the position you are applying for.
Before applying for the above position please review our GDPR Candidate Privacy Notice here: https://www.asbis.com/gdpr-candidate-privacy-policy
By responding to the vacancy, you consent to the processing of your personal data indicated in your CV.
Professional skills
Technical knowledge/competence
Soft skills
Negotiation skills
Customer/service oriented
Detail-oriented
Communication Skills
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Staff.am article about ASBC
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Benefits
Contact details
Phone: +37411311131
Address: Yerevan Plaza Business Center, Yerevan, Armenia
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