Quality, Training and Communications specialist

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Deadline: 23 July 2022

Employment term: Permanent

Category: Education/training

Job type: Full time

Location: Yerevan

Job description:

Digitain is seeking a professional to take the position of Quality, Training and Communications specialist in the Company's team. He/she will be responsible for preparation, organization and delivery of trainings, necessary to Customer Care and Service Delivery staff, on-time and correct communication provision within Customer Care and Service Delivery teams, Quality control and provision of necessary information.

Job responsibilities

  • Preparation of training materials
  • Delivery of trainings on new products, features, as well as skills for customer service quality improvement inside Customer Care and Service Delivery teams
  • Customer service quality control, assessment and improvement, feedback provision
  • Knowledge tests organization and handling for new and current employees
  • Ensuring the circulation and dissemination of information necessary for customer service
  • Arrangement of skills improvement coaching sessions
  • Other functions assigned by the immediate supervisor

Required qualifications

  • University degree
  • Minimum 2-3 year work experience in relevant field or in Customer service
  • Excellent interpersonal and communication skills (oral and written) and training handling skills
  • Competent speech, ability to motivate and persuade
  • Knowledge of MS office, good knowledge of Power Point, Internet navigation skills
  • Ability to deliver trainings and quality materials in Armenian, Russian and English languages
  • Analytical thinking, open to changes and quick orientation skills
  • Working ethics, high sense of responsibility, hardworking, initiative and flexible personality;
  • Ability to work under high pressure and deal with strict deadlines
  • Ability to prioritize and simultaneously perform different tasks

Required candidate level: Not defined

Professional skills

MS Office

Soft skills

Coaching /mentorship

Presentation skills

Teamwork

Managing a quality service

Communication

You can apply for this job just by following Application procedure.

Application procedures

Qualified candidates are welcomed to apply for the job by following this link
Only shortlisted candidates will be contacted for an interview.

Please clearly mention that you have heard of this job opportunity on staff.am

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Benefits

Free language courses
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Local and online training package
Day off
Company performance-based bonuses
Staff referral program
Gamezone or fun activities
Employee Discounts & Perks
Massage

Contact details

Website http://www.digitain.com

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