Russian Speaking Customer Service Representative

Deadline: 16 December 2020

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Exinity Group is looking for a skilled and motivated Russian Speaking Customer Service Representative. The incumbent will report directly to the Head of Customer Service in Armenia and Global Head of Customer Service.

Full-time, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts may apply to weekends as well

Job responsibilities

  • Assist clients worldwide through a live support;
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
  • Demonstrate impeccable telephone etiquette and management;
  • Handle back office queries;
  • Support clients with technical and troubleshooting issues;
  • Report to the management;
  • Deal with complaints of a varying nature promptly and effectively;
  • Provide support and troubleshooting on MetaTrader platforms;
  • Liaise with all departments to resolve issues;
  • Liaise with the Compliance Officer regarding complaints and approval of accounts;
  • Provide all relevant information to clients regarding documents and materials for becoming a client.

Required qualifications

 

  • Fluency in the English and Russian languages, both written and spoken (knowledge of any other language will be considered as an advantage)
  • Higher education in Linguistics, Communication, Economics or a related field;
  • Prior experience in a customer service position will be considered an advantage;
  • Computer literacy: very good knowledge of MS Excel and MS Word;
  • Positive attitude, excellent communication and listening skills;
  • Ability to work in a high-pressure environment, multi-task, prioritize and meet strict deadlines;
  • Knowledge of MetaTrader platforms will be considered an advantage.

Required candidate level: Not defined

Additional information

Competitive remuneration and benefits package; medical insurance will be provided after the completion of the probation period.
 

Professional skills

Customer Service skills

English

Russian language

Soft skills

Ability to work independently

Customer/service oriented

Hardworking

Sense of responsibility

Attention to details

You can apply for this job just by following Application procedure.

Application procedures

To apply for this position, please follow the link` https://apply.workable.com/exinity/j/04F8BBE8A1/  Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview. 

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Contact details

Website https://group.exinity.com/

Address: 15 Movses Khorenatsi Street, Yerevan, Armenia