Senior Customer Support Specialist

Deadline: 25 March 2021

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

We are looking for a Senior Customer Support Specialist to provide the highest level of customer support while using our products and services.

Senior Customer Support Specialist will be responsible for solving customer queries, recommend solutions, and guide product or platform users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Ultimately, you will be a trusted person of the reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Job responsibilities

- Provide expert support to customers and internal sales team by responding to customer queries in a timely and accurate manner;
- Identify customer needs and helps customers use specific features;
- Builds and maintains long term relationship with the customer, internal operational and sales team;
- Act as a bridge between the technical support team and clients to improve the understanding and enhance the communication;
- Monitor customer complaints and follow up with them to ensure their technical issues are resolved,
- Assist with departmental process improvements and advise on areas that do not meet customer expectations;
- Performs other position related duties as specified by management;

Required qualifications

- At least 3 years of work experience as a Senior Customer Support Specialist or similar CS role;
- Passionate about providing an exceptional customer experience;
- Leadership capabilities and/or handling problematic customer service situations;
- Excellent communication and problem-solving skills;
- Fluent written and verbal communication skills in English language;
- Multi-tasking abilities;
- Patience when handling tough cases;
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Required candidate level: Senior

Additional information

All interested and qualified candidates are welcome to send their CV to [email protected] indicating the position title (“Senior Customer Support Specialist”) in the subject line of the email or just submit your application below.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Analytical thinking

Soft skills

Problem solving 

Analytical skills

Communication

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Carrier Path at Dexatel

At Dexatel we strongly beleive that the team is our main asset. 

We encourage and promote teamwork which boosts productivity and makes our team members feel less isolated, it also helps them to feel more engaged with their tasks. At Dexatel, we created the best atmostphere at the office, because we know that healthy and happy employees are more motivated and engaged. We train, coach and teach and therefore providing opportunites for growth and self-development. 

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Benefits

Annual bonus
Free language courses
Annual salary review
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Day offs
Company performance-based bonuses
Sport package
Local and online training package
Gamezone or fun activities
Reward System
Training program abroad

Testimonials

Contact details

Website https://dexatel.com/

Address: 4 Amiryan St, Yerevan, Armenia

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