Senior Customer Support Specialist
Deadline: 25 March 2021
Employment term: Permanent
Category: Other IT
Job type: Full time
We are looking for a Senior Customer Support Specialist to provide the highest level of customer support while using our products and services.
Senior Customer Support Specialist will be responsible for solving customer queries, recommend solutions, and guide product or platform users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Ultimately, you will be a trusted person of the reputation as a company that offers excellent customer support during all sales and after-sales procedures.
- Provide expert support to customers and internal sales team by responding to customer queries in a timely and accurate manner;
- Identify customer needs and helps customers use specific features;
- Builds and maintains long term relationship with the customer, internal operational and sales team;
- Act as a bridge between the technical support team and clients to improve the understanding and enhance the communication;
- Monitor customer complaints and follow up with them to ensure their technical issues are resolved,
- Assist with departmental process improvements and advise on areas that do not meet customer expectations;
- Performs other position related duties as specified by management;
- At least 3 years of work experience as a Senior Customer Support Specialist or similar CS role;
- Passionate about providing an exceptional customer experience;
- Leadership capabilities and/or handling problematic customer service situations;
- Excellent communication and problem-solving skills;
- Fluent written and verbal communication skills in English language;
- Multi-tasking abilities;
- Patience when handling tough cases;
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
Required candidate level: Senior
All interested and qualified candidates are welcome to send their CV to [email protected] indicating the position title (“Senior Customer Support Specialist”) in the subject line of the email or just submit your application below.
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Dexatel was founded in 2014 and since then we offer excellent telecommunication services: voice wholesale and retail services, SMS hubbing services and Cloud PBX services.
The main goal for Dexatel is to provide telecommunication products that will cover telecommunication market. From the beginning, till now Dexatel improves its services and now we offer the best quality with reasonable prices. Today we have more than 400 partners from all over the world including Tier 1 companies and Telecom operators.
While carrying out our business activities, we utilize the newest technologies to provide IT services and connect our customers with the best suppliers. New programs and investments to develop the field are of primary importance to us to become more competitive among different companies and operators around the world.
We see success in our business not only by displaying high-quality standards and professional development but also by creating an atmosphere in the workplace that will itself be a source of inspiration for each of us at the Company.
We have adopted the principle of creating and maintaining a healthy working environment based on tolerance, equality and non-discrimination. Each employee of the Company has no advantage over another employee in terms of education, personal development, professional qualifications or other personal attributes. Our Company provides everyone with the opportunity for self-development and progress without limitations.
Another aspiration of ours is to become the best representative of our field and an industry leading player, trusted by different operators, companies and start-ups based on our professionalism and use of cutting-edge technologies.
Carrier Path at Dexatel
At Dexatel we strongly beleive that the team is our main asset.
We encourage and promote teamwork which boosts productivity and makes our team members feel less isolated, it also helps them to feel more engaged with their tasks. At Dexatel, we created the best atmostphere at the office, because we know that healthy and happy employees are more motivated and engaged. We train, coach and teach and therefore providing opportunites for growth and self-development.
#WorkFromHome. The Best Experiencne of Dexatel
The reaction of Dexatel to COVID19
The best working environment for me is when you enjoy your daily work. Dexatel creates a great atmosphere and workplace when you can't see how fast the day is going. I learn and study every day, develop professional skills and interact with good people. Healthy environment, corporate culture, talented and nice team, a range of benefits and events, active life and positive energy. It's all about Dexatel.
Anush Babayan - Human Recourses (HR) Manager
Address: 4 Amiryan St, Yerevan, Armenia