Senior Product Intelligence Analyst

Deadline: 18 December 2020

Employment term: Permanent

Category: Data Science/Data Analytics

Job type: Full time

Location: Yerevan

Job description:

ServiceTitan is the leading software solution for the home services industry. Our software empowers over 100 thousand plumbers, electricians or hvac specialists to streamline operations, improve customer service, and grow their businesses.

ServiceTitan is looking for an extraordinary business intelligence analyst to develop insightful and in depth reporting and take our understanding of our customers and our product to the next level. 

Job responsibilities

  • Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau
  • Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level
  • Build insightful reports and visualizations to surface trends and actionable insights to internal business users
  • Inform business and teams of user activity on our platform, establish metrics to identify customer pain points 
  • Build strong relationships within product and support functions to understand the business needs
  • Ensures adequate instrumentation and metrics in place to respond to fundamental business questions on our product and its usage
  • Proactively interact with stakeholders to continuously improve and maintain analytics infrastructure and help continuously inform business decisions

Required qualifications

  • Bachelor degree in a business or quantitative field
  • 5+ years of experience as a business analyst 
  • Tableau and/or powerBI (tableau strongly preferred)
  • SQL knowledge and previous experience with data warehouses (redshift, azure data warehouse, snowflake …)
  • Strong knowledge of Microsoft Excel including pivot tables
  • Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail 
  • Comfortable with tight deadlines in a high-growth environment
  • Excellent written, verbal and presentation skills are required

Required candidate level: Senior

Salary: Highly competitive + benefits

Soft skills

Ability to work independently

You can apply for this job just by following Application procedure.

Application procedures

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$165M For ServiceTitan and the Future of Home Services

The founding of ServiceTitan is very much the story of the American dream.

When Vahe and I tell it, we often say that it started in college, where we first met. But the truth is that the story started long before that, when both of our families first immigrated to this country. When they did, they did so with no money. No jobs. No language skills. But they worked extremely hard to build a life for us, to put food on the table, and to put us through school.

So when we graduated from Stanford and USC, we both decided not to take high profile tech jobs in the Bay Area. Instead, we went back home and used our skills to help the family plumbing and air conditioning businesses. We owed it to them, after the years of dedication and hard work they put in to make sure we had an even better life than they had.

Six years later, the software platform we built for them has grown to become a critical tool for companies across the US and Canada. And today, we’re proud to announce another milestone for ServiceTitan, as well as a milestone for vertical software and SoCal: a $165 million Series D at a $1.65 billion post-money valuation led by Nina Achadjian at Index Ventures, who joins our board, along with new investors Dragoneer and T Rowe Price, and existing investors Iconiq, Battery and Bessemer. This is the largest raise ever for a vertical SaaS company and the largest SaaS round in Southern California history.

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#WorkFromHome. The Best Experiencne of ServiceTitan

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Contact details


Phone: +37499094095

Address: 2/2 Melik Adamyan St, 3rd floor, Yerevan, Armenia

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