Technical Support Specialist

Deadline: 19 January 2022

Employment term: Permanent

Category: IT Support/Technician

Job type: Full time

Location: Yerevan

Job description:

Position Summary | Technical Support Specialist

People matter. The Webb Fontaine culture focuses on its employees’ success and happiness ensuring they feel valued across all aspects of their lives. Our team members are identified by their passion and enthusiasm towards excellence and innovation by getting results and developing their skills. Being a team player is key: we care and support each other through integrity and openness.

Our Office Management team is responsible for keeping the office running smoothly and overseeing administrative support. Being responsible for office maintenance and supply management, the team is also involved in event management.

We welcome a creative and dynamic Technical Support Specialist to maintain, upgrade and handle our software, hardware, and networks. Resourcefulness and problem solving are key skills in this role. The ideal candidate should be able to diagnose and resolve problems quickly and efficiently, also should communicate effectively with all teams and users, understand their problems, priorities and solve them in a timely manner.

Job responsibilities

What you will do:

  • Set up accounts and workstations.
  • Install and configure software and hardware;
  • Monitor performance and maintain systems according to requirements;
  • Proactively find issues and outages (if any) and resolve efficiently;
  • Upgrade systems with new releases and models;
  • Update and train staff on new technologies and on working with ISO standards;
  • Administer desktop and server systems;
  • Provide support for implementation, troubleshooting, and maintenance of IT systems including day-to-day operations;
  • Take part in researching, evaluating, and providing specifications purchasing of software and hardware equipment purchase;
  • Implement new services and solutions;
  • Support the staff with daily issues regarding the technical and office equipment

Required qualifications

What you will bring in:

  • Experience with hardware configuration and installation;
  • Working experience with Microsoft Windows 7, 8, 10;
  • Sound background of Linux administration (Ubuntu/CentOS);
  • Experience with Network OSI Model, TCP/IP, LAN, WAN, Wi-Fi, and VPN;
  • Experience with anti-virus/malware products at the enterprise server level;
  • High sense of responsibility and time management;
  • Sound knowledge of English language;
  • Working experience in an IT field;


Benefits you will gain upon joining Webb Fontaine:

- Medical insurance

- Annual performance bonus

- 13th-month salary

- Paid days off

- Continuous Development Program (Certification Programs, Book Clubs, Online Learning Platforms, etc.)

Required candidate level: Not defined

Additional information

How to apply
We look forward to meeting you in person to discuss the role in detail and hear about your career goals.

Please, apply to the vacancy by sending your CV to [email protected]
 

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

English

TCP/IP

VPN

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Our Benefits

  • Medical insurance
  • 13th salary
  • Performance bonus 
  • Referral bonus 
  • “Baby born” package
  • Paid day-offs
  • Special day-offs
  • Business trips within Webb Fontaine Group 
  • Cultural diversity
  • Professional trainings and personal development opportunity 
  • English lessons 
  • Sport days
  • “Happy Hour” every Friday
  • Teambuilding and corporate events
  • No shortage of tea, coffee and fruits guaranteed.

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Webb Fontaine Armenia

Trusted by governments globally, Webb Fontaine provides industry wide solutions to accelerate trade development and modernization. The company uses unique technology including AI to enable countries to emerge as leaders in the future of trade. Knowledge transfer is at the core of Webb Fontaine; comprising of a team of experts who work across the board, empowering local communities and governments. As an industry leader with the largest R&D centers in the industry, Webb Fontaine is constantly developing international trade practices connecting countries, borders and people. For more information visit www.webbfontaine.com

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Team Building activities

We Believe that Team building activities establish a stronger bond between coworkers. 

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Benefits

Annual bonus
Free language courses
Annual salary review
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Staff referral program
Day off
Local and online training package
Free parking
Flexible working schedule
Professional Certification/College Reimbursement

Contact details

Website http://www.webbfontaine.com/

Phone: +37410655657

Address: 6 fl., 2/5 Armenakyan str., Yerevan, Armenia

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