Technical Support Specialist (Night Shift)

Deadline: 31 March 2023

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

We are looking for a Technical Support Specialist responsible for providing our customers with the highest technical support in the evening and night shift hours.

You will diagnose and troubleshoot software and hardware problems. For more complex issues that require nuanced instruction, you will contact clients via phone and provide clear, written technical instructions.

Job responsibilities

● Working with the ticket tracking system
● Troubleshoot: identify, prioritize, and escalate customer IT issues
● Based on customer queries, ensure customer network operations (printers, devices)
● Communicating the issues to the next level for further resolution if needed
● Proactively follow up and support customers to provide a high level of customer satisfaction
● Support internal staff with daily technical issues (including moving, setting up, and servicing computers and other equipment and ensuring all software requirements are met)
● Follow standard processes and procedures

Required qualifications

● Technical knowledge of network connections, computers, servers, printers, and other devices
● 3+ years of technical support experience is a must
● Troubleshooting skills (reading logs, building reports, testing)
● Ability to work on night shift hours: 11 PM-8 AM
● Advanced English verbal and written communication skills
● The capacity to work independently as well as in a team
● Detail-oriented with the ability to multitask, prioritize, and manage time effectively
● Patience in problem-solving and troubleshooting

Required candidate level: Mid level

Additional information

What you get

● Transportation back home
● Newly renovated awesome workspace
● Prime office location (Arami street)
● Collaborative work environment
● Opportunities for professional growth

Send your CVs to with “Technical Support Specialist” as an e-mail subject.

Please clearly mention that you have heard of this job opportunity on

Professional skills

Technical knowledge/competence

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Annual salary review
Medical insurance
Teambuilding and corporate events
Complimentary tea, coffee and refreshments
Local and online training package
Company performance-based bonuses
Staff referral program
Lucky Carrot
No dress code

Contact details


Phone: +37444601888

Address: 4/6 Amiryan Street, 0010, Yerevan, Armenia

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