
Turkish Speaking Customer Support Specialist
Deadline: 08 April 2023
Employment term: Permanent
Category: General/professional/Other services
Job type: Flexible schedule
Location: Yerevan
Job description:
On behalf of one of our partner companies, Technamin is looking for a Turkish Speaking Customer Support Specialist. They will interact with the business customers by responding to questions and resolving issues, thereby providing a higher level of customer support on a specific product and service.
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Job responsibilities
- Responding to customer queries in a timely and accurate way, via phone, email, or chat
- Building strong and effective relationships with customers through ongoing communication
- Identifying customer needs and helping customers use specific features
- Investigating and following up queries using all information, systems, or work tools available
- Resolving customer problems fairly and effectively seeking to improve the customer experience through continuous improvement
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing translations when needed
- Performing other related duties as assigned.
Required qualifications
- University degree
- Strong command of written and spoken Turkish
- Good knowledge of English is a plus
- Experience working with customer support is a plus
- Great organization, planning, and prioritization skills with strong attention to detail
- Full Computer literacy
- Ability to work in flexible and mixed shifts
Required candidate level: Mid level
Additional information
Candidates who meet the requirements are welcome to send their CVs to career@technamin.com mentioning the position "Turkish Speaking Customer Support Specialist" in the subject line of the email.
Professional skills
Computer knowledge
Turkish
Soft skills
Written communication skills
Time management
Detail-oriented
Flexibility
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About Company
As an SaaS provider, we at Technamin combine the latest technology with industry experience to develop online solutions such as:
- Player Account Management Platform
- Advanced CMS and CRM Technology
- Sportsbook Product
- Online Casino Software
- Turnkey Solution
- B2B Support
- Operational Consulting
And more!
Our products and solutions are based on cloud technology and open source platforms, catering to the e-commerce sector, in particular the online gaming industry.
Technamin’s operating partners are spread geographically across multiple time zones, making our business truly global and all-encompassing.
Our products involve the full cycle of the industry, allowing our teams to get a complete overview of said industry which they are helping serve. We interact with seasoned professionals and solve challenging problems in innovative and sustainable ways.
Our Values:
We focus on results - we're clear about the end goal – your definition of success feeds into what we seek to achieve as a team.
We encourage self-management – Our team members have all the necessary knowledge and skills to lead projects at various stages and develop solutions that power you to success.
We strive to learn constantly – In a rapidly growing industry where new technological solutions are developed daily, we constantly improve and achieve at a higher standard.
We are creative and innovative – We don’t just solve your problems today; we create solutions that solve them tomorrow. We make sure we’re at least one step ahead of the rest.
We prioritise transparency – The cornerstone of our work is trust – we earn your trust so that we can provide you with solutions that allow you to maintain the confidence of your customers.
Technamin is an equal-opportunity employer, extending invitation to those passionate about career development and new opportunities.
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Benefits
Contact details
Website https://technamin.com/
Phone: +37412282828
Address: 14 Arshakunyats Ave, Yerevan, Armenia