Turkish Speaking Customer Support Specialist

Deadline: 08 April 2023

Employment term: Permanent

Category: General/professional/Other services

Job type: Flexible schedule

Location: Yerevan

Job description:

On behalf of one of our partner companies, Technamin is looking for a Turkish Speaking Customer Support Specialist. They will interact with the business customers by responding to questions and resolving issues, thereby providing a higher level of customer support on a specific product and service.

Job responsibilities

Responding to customer queries in a timely and accurate way, via phone, email, or chat
Building strong and effective relationships with customers through ongoing communication
Identifying customer needs and helping customers use specific features
Investigating and following up queries using all information, systems, or work tools available
Resolving customer problems fairly and effectively seeking to improve the customer experience through continuous improvement
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing translations when needed
Performing other related duties as assigned.

Required qualifications

University degree
Strong command of written and spoken Turkish
Good knowledge of English is a plus
Experience working with customer support is a plus
Great organization, planning, and prioritization skills with strong attention to detail
Full Computer literacy
Ability to work in flexible and mixed shifts

Required candidate level: Mid level

Additional information

Candidates who meet the requirements are welcome to send their CVs to career@technamin.com mentioning the position "Turkish Speaking Customer Support Specialist" in the subject line of the email.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Computer knowledge

Turkish

Soft skills

Written communication skills

Time management

Detail-oriented

Flexibility

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About Company

As an SaaS provider, we at Technamin combine the latest technology with industry experience to develop online solutions such as:

Player Account Management Platform
Advanced CMS and CRM Technology
Sportsbook Product
Online Casino Software
Turnkey Solution
B2B Support
Operational Consulting

And more!

Our products and solutions are based on cloud technology and open source platforms, catering to the e-commerce sector, in particular the online gaming industry.

Technamin’s operating partners are spread geographically across multiple time zones, making our business truly global and all-encompassing.

Our products involve the full cycle of the industry, allowing our teams to get a complete overview of said industry which they are helping serve. We interact with seasoned professionals and solve challenging problems in innovative and sustainable ways.

Our Values:

We focus on results - we're clear about the end goal – your definition of success feeds into what we seek to achieve as a team.

We encourage self-management – Our team members have all the necessary knowledge and skills to lead projects at various stages and develop solutions that power you to success.

We strive to learn constantly – In a rapidly growing industry where new technological solutions are developed daily, we constantly improve and achieve at a higher standard.

We are creative and innovative – We don’t just solve your problems today; we create solutions that solve them tomorrow. We make sure we’re at least one step ahead of the rest.

We prioritise transparency – The cornerstone of our work is trust – we earn your trust so that we can provide you with solutions that allow you to maintain the confidence of your customers.

Technamin is an equal-opportunity employer, extending invitation to those passionate about career development and new opportunities.