User Support Software Administrator
Deadline: 29 January 2021
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
PicsArt is looking for a User Support Software Administrator who will contribute to the daily operations of the User Success Team for the sake of seamless user experience. As a User Support team member, you will become an important member of the team, influence the company's continued success, and represent PicsArt to its users and in the industry.
/en/user-support-software-administrator
Job responsibilities
- Build and deploy automations, triggers, and other business rules with the CS Software;
- Build and deploy macros, templates and other CS assets;
- Plan and implement a rule-based chatbot administration and its continuous improvement;
- Build and contribute to in-team, cross-team workflows, processes, operations;
- Contribute long term operational goals, automation, and workflow optimization;
- Accompany all changes with Quality Control and debugging flows;
- Prepare and continuously update both the pre-development documentation and accompanying training materials for the team;
- Maintain relationships with SaaS partners, submit feature requests, handle and communicate emergency software issues and downtimes, as well as conduct other operational actions based on the changing needs of the User Support Team at PicsArt;
- Maintain an extreme level of organization and responsibility.
Required qualifications
- At least 3 years, preferably 5 years of experience in IT Tech Support;
- Experience with mobile software products and web applications;
- Experience with wide range of Customer Support software, SaaS solutions, integrations and add-ons for customer support purposes;
- Experience with rule-based automations in software administration;
- Experience administering chatbots is strongly preferred;
- Experience with project management and process improvement;
- Familiarity with PicsArt, its features, and audience. Strong passion for visual art tools;
- Familiarity with Agile workflows;
- Excellent knowledge of most common office tools, like Google Docs/Sheets inline with basic statistical inquiry and data analysis experience;
- Tech-Savviness. Advanced usage and quick learning of software, web and mobile applications;
- Collaborative mindset, openness to learning and knowledge sharing;
- Excellent communication and organizational skills;
- Advanced or native knowledge of English language.
Required candidate level: Mid level
Additional information
The following additional qualifications are not essential but will be considered as an important asset:
- Zendesk Support Admin Certification or equivalent;
- Data Visualisation skills (as well as experience with Databases, Data Warehouses);
- Experience with BI tools like Looker, Tableau;
- Experience with most common IDEs: Visual Studio, Atom, etc;
- Experience with GCP, Microsoft Azure, AWS;
- Knowledge of SQL or other query languages;Understanding of REST APIs;Basic or medium programming knowledge. Preferably Javascript/ Node.js or Python;
- Basic knowledge of terminal commands and Linux ;
- Basic knowledge of Git.
Soft skills
Flexible
Goal-oriented
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Application procedures
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About Company
What we seek and value most in our candidates
Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership, and the most important - passion and commitment.
ABOUT US
PicsArt is the world’s #1 creative platform and social editing app that’s leading the visual storytelling revolution. With more than 150 million monthly active creators, the PicsArt community creates, remixes, and shares nearly 1 billion images every month. The company has amassed one of the largest open-source collections of content in the world, including free-to-edit photos, stickers, and more. PicsArt is available in 30 languages for free and as a subscription on iOS, Android, and Windows devices. Headquartered in San Francisco with offices in Yerevan, Armenia; Moscow; Beijing; Tokyo; and Los Angeles, PicsArt is backed by Sequoia Capital, DCM Ventures, Insight Venture Partners, and Siguler Guff and Company.
The #14 most downloaded app of 2019
PicsArt has worked with big brands such as TaylorSwift, Will Smith, Kim Kardashian, Gwen Stefani, DJ Snake, Maroon5, and Meghan Trainor on community challenges that generate tens of millions of organic, fan-generated impressions and shares on social media. We need smart, passionate people to help us reach our first billion creators!
PicsArt is looking for more and more professionals experienced in AWESOMENESS
PicsArt is looking for more and more professionals experienced in AWESOMENESS
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