PicsArt

Job description:

PicsArt is looking for a User Support Software Administrator who will contribute to the daily operations of the User Success Team for the sake of seamless user experience. As a User Support team member, you will become an important member of the team, influence the company's continued success, and represent PicsArt to its users and in the industry.

/en/user-support-software-administrator

Job responsibilities

• Build and deploy automations, triggers, and other business rules with the CS Software;
• Build and deploy macros, templates and other CS assets;
• Plan and implement a rule-based chatbot administration and its continuous improvement;
• Build and contribute to in-team, cross-team workflows, processes, operations;
• Contribute long term operational goals, automation, and workflow optimization;
• Accompany all changes with Quality Control and debugging flows;
• Prepare and continuously update both the pre-development documentation and accompanying training materials for the team;
• Maintain relationships with SaaS partners, submit feature requests, handle and communicate emergency software issues and downtimes, as well as conduct other operational actions based on the changing needs of the User Support Team at PicsArt;
• Maintain an extreme level of organization and responsibility.

Required qualifications

• At least 3 years, preferably 5 years of experience in IT Tech Support;
• Experience with mobile software products and web applications;
• Experience with wide range of Customer Support software, SaaS solutions, integrations and add-ons for customer support purposes;
• Experience with rule-based automations in software administration;
• Experience administering chatbots is strongly preferred;
• Experience with project management and process improvement;
• Familiarity with PicsArt, its features, and audience. Strong passion for visual art tools;
• Familiarity with Agile workflows;
• Excellent knowledge of most common office tools, like Google Docs/Sheets inline with basic statistical inquiry and data analysis experience;
• Tech-Savviness. Advanced usage and quick learning of software, web and mobile applications;
• Collaborative mindset, openness to learning and knowledge sharing;
• Excellent communication and organizational skills;
• Advanced or native knowledge of English language.

Required candidate level: Mid level

Additional information