VIP Clients Service Department Head

Deadline: 25 March 2021

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Adjarabet.am is looking for a Head of VIP department experienced Customer Service leader to manage, motivate and develop our reactive VIP team who manages the contacts with our VIP customers. 

Job responsibilities

  • Elaborate and ensure implementation of the KPI performance plan established by the company management
  • Perform static tasks set by the company management
  • Reporting of completed work within the timeframe set by management
  • Authority of Official Users and Determination of Civic Reactivation Plans (Collaborative with CRM)
  • Increase official customer satisfaction and loyalty, increase brand loyalty and visitors
  • Drawing up the desired work schedule for subordinates and acquainting with the use of job descriptions
  • The department within the department is well established and has a quality work process
  •  Affordable Care for Department's employees (Training, Introducing Innovative and Competitive Products)
  • Continuous control of work performed by subordinate employees
  •  Workplace care and detection of identified deficiencies, incidents
  •  Quarterly evaluation of subordinates
  •  Knowledge and analysis of competing companies' products
  • Permanent (daily/weekly/monthly) Data Analyses
  • Creating or updating standards of traditional authority

Required qualifications

  • 2+ years experience in a similar role
  • Previous customer service experience is preferred
  • Knowledge and Experience in data analytics
  • Strong strategic thinking and creative problem-solving skills
  • Excellent verbal, written, and interpersonal communication skills
  • An acute sense of judgment, tact, and diplomacy
  • A strong sense of teamwork and the ability to execute programs
  • product knowledge

Required candidate level: Senior

Additional information

Interested candidates should send their CV to [email protected] Please indicate the position title in the subject line of your email, otherwise, your CV will not be considered.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Professional telephone manners

Task management

Organizing

Data analysis

Soft skills

Leadership skills

Negotiation skills

Problem solving 

Customer/service oriented

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Contact details

Website http://adjarabet.am

Address: 58 Karapet Ulnetsi St, Yerevan, Armenia

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