VIP Clients Service Department Head

Deadline: 25 March 2021

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description: is looking for a Head of VIP department experienced Customer Service leader to manage, motivate and develop our reactive VIP team who manages the contacts with our VIP customers. 

Job responsibilities

  • Elaborate and ensure implementation of the KPI performance plan established by the company management
  • Perform static tasks set by the company management
  • Reporting of completed work within the timeframe set by management
  • Authority of Official Users and Determination of Civic Reactivation Plans (Collaborative with CRM)
  • Increase official customer satisfaction and loyalty, increase brand loyalty and visitors
  • Drawing up the desired work schedule for subordinates and acquainting with the use of job descriptions
  • The department within the department is well established and has a quality work process
  •  Affordable Care for Department's employees (Training, Introducing Innovative and Competitive Products)
  • Continuous control of work performed by subordinate employees
  •  Workplace care and detection of identified deficiencies, incidents
  •  Quarterly evaluation of subordinates
  •  Knowledge and analysis of competing companies' products
  • Permanent (daily/weekly/monthly) Data Analyses
  • Creating or updating standards of traditional authority

Required qualifications

  • 2+ years experience in a similar role
  • Previous customer service experience is preferred
  • Knowledge and Experience in data analytics
  • Strong strategic thinking and creative problem-solving skills
  • Excellent verbal, written, and interpersonal communication skills
  • An acute sense of judgment, tact, and diplomacy
  • A strong sense of teamwork and the ability to execute programs
  • product knowledge

Required candidate level: Senior

Additional information

Interested candidates should send their CV to [email protected] Please indicate the position title in the subject line of your email, otherwise, your CV will not be considered.

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Professional skills

Professional telephone manners

Task management


Data analysis

Soft skills

Leadership skills

Negotiation skills

Problem solving 

Customer/service oriented

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Contact details


Address: 58 Karapet Ulnetsi St, Yerevan, Armenia

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