
Customer Support Team Lead (Gyumri)
Крайний срок: 26 Март 2023
Условия контракта: Постоянный
Категория: Организация продаж/обслуживания
Тип вакансии: Полная ставка
Местонахождение: Гюмри
Описание работы
We are looking for a Customer Support Team Leader to join our team.
The job is shift-based and includes morning, afternoon and evening shifts.
/ru/customer-support-team-lead-gyumri-8
Обязанности
- Create an engaging team environment․
- Ensure proper customer service process by the team during the shift.
- Monitor and conduct individual work with each team member involved in the group.
- Regular monitoring of per group and unit service chats and calls; constant information about the current situation; systemization and escalation of existing problematic situations.
- Օrganize and implement the development plan of team members.
- Set individual short-term and long-term goals for team members.
- Proper maintenance and supervision of the service of the Company's social media pages.
- Identify existing problems in customer service process, submit suggestions for improvement.
- Continuous monitoring of customer support quality and implementation of improvements.
- Continuous development of professional skills, knowledge; participation in organized trainings; creation and constant updating of knowledge base.
- Promote teamwork and cooperation; make the best efforts to carry out the functions.
- Recognize high performance and reward accomplishments․
- Listen to team members’ feedback, give solutions to any issues or conflicts․
- Motivate team members providing constructive feedback on the job done․
- Communicate team targets and company policy and/or procedure changes with the staff․
- Discover training needs and provide coaching․
- Prepare daily, weekly, monthly reports․ present analyses and recommendations.
- Perform other functions assigned by the immediate Supervisor.
Требования
- Higher education in economics, humanities, linguistics or other fields.
- At least one year of experience in customer service.
- Fluency in Russian and English languages
- Advanced computer user
- Good knowledge of MS Office package
- Reporting and analytical skills
- Ability to prioritize and multitask.
- Hardworking, initiative, and flexible personality
- High sense of responsibility.
- Ability deal with and handle stressful situations.
- Motivated to take on challenges and learn new skills.
Требуемый уровень кандидата: Средний уровень
Профессиональные навыки
MS Office
Личные навыки
Связь
Вы можете подать заявку на эту вакансию, следуя процедуре подачи заявки.
Процедура подачи заявок
Qualified candidates are welcomed to apply for the job by following this link
Only shortlisted candidates will be contacted for an interview.
Поделитесь этой вакансией в соцсетях.
О компании
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2000 employees and over 200 partners across the globe.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
Фотогалерея
Привилегии для сотрудников
Контакты
Веб-сайт http://www.digitain.com